XSport Fitness

Gym has a lot of features including a rock wall, boxing bags, pool, sauna, hot tub, and fitness classes. The only downside is how dirty and unorganized the weights are. Sometimes it takes 5 minutes to find the right weight and clips cant be found.

Vary rarely a wait for a machine, most come on to get their workout in/out quickly. Cleaning and maintenance is done often. Usually polite front desk service

My business walked out the door... I didn't have an ID and wanted to do a 7day trial with the gym. I printed off the pass online for both myself and my spouse. Mind you I came with my spouse who had a valid ID everyone doesn't have a state ID and it could've been multiple reasons why I didn't have an ID.. if both me and spouse was interested in joining this gym this was a bad first customer experience. I was told bc I didn't have Id I couldn't use my 7day pass. You turned down business walking through the door and that's bad for business. I rate 1 star because of the poor customer service experience that could've been handled differently especially if my spouse and I was planning to join unfortunately bc of this situation I might take my business else were. It's unfortunate. I also stay miles away and didn't get my workout. Ty for such the poor experience XSPORT FITNESS EXPRESS OF CRESTWOOD.

I wish I could give lower than 1 star. I work in sales, so I understand exactly how commission based sales work, which is why I believe my sales rep lied to me about the paperwork I was signing. During the almost hour sign up process that I took to make sure I understood every stipulation that this gym had for fees, I was told very clearly that my membership was going to include a one time sign up fee (around $69) which included my first, and last month for $9.99, and there would be no annual maintenance fee, and no fee to cancel, which is why I even considered signing up in the first place. Fast forward to a month or so later and I walk in to cancel after realizing this gym just isn't for me (no towels since it's express, one of the dirtiest gyms I've been to, and some of the machines are definitely not in top shape). I'm told I have to cancel between the hours of 10-6 (surprise, I have a job) and there would be a $10 cancellation fee. Today I got charged a $49.99 annual maintenance fee, and while trying to cancel over the phone, the fax number they require to have the cancellation paper faxed to doesn't even answer, and they take absolutely no responsibility for the rep that gave bad information. This gym should be avoided at all costs, spend the money on going to a real gym, you won't regret it.

I got a great price to start out but the gym is too small. My one hours workout always turn out to be two because it tends to be crowded.

It's a standard gym although don't go by the 22 pictures on their webite since half of them are from other Xsport Fitness facilities, for example this particular gym doesn't have a Woodway treadmill or upstairs, its an Express gym.It gets too packed and there is barely room to navigate during your typical peak hours (M-Th 4-7pm), so if you want your space join the non-express Xsport fitness.The general manager (Steve West) does a "great job," he is in the trenches cleaning the bathroom, vacuuming, mopping the floors asking members if everything is OK, very interactive and approachable unlike other Xsport gyms.*UPDATE 1/8/16: Before deciding on a gym I would "STRONGLY" recommend trying out the other gyms close by LA Fitness/Alsip literally up the street 1.5 miles away (North) and Charter Fitness/Midlothian down the street 1.5 miles away (South).

It was okay,need to teach their employees how Disney makes everyone feel like family,and that's how you grow a company,all Xsport Fitness need to have vedio on the lockers,break in are mostly inside jobs of lockers break in, parking was great.need more attention to main front door lighting.......

The membership is ok. But the fact is when your ready to cancel anything membership personal training they will not give you your money back. Corporate gives you a hard time it's not worth it its petty and customer service is crap

for the number of times i have been there, its pretty ok. i like the idea of not having to write a letter to cancel my membership. i will be able to walk in, fill out a form, and thats that. you can still work out 30 days after you cancel. the guys are pretty nice in there. the strength training class on saturday's is great. the lady who leads the class is tiny as a button, but she's in great shape, and is very sweet. i saw results (as did others) of my physic, even though i didnt frequent there was much as i would have liked to. i would say decent enough to join if you are in a mile or so radius of that gym.

Although it is a decent size gym. I have to say this is the worst gym and experience ever! A couple people i know have gotten their things stolen in their locker room. One of my best friend had his lock busted open, wallet and luggage bags were stolen. Employees did NOT take action, procedure, nor help investigate.. there was no manager/supervisor on duty we could speak with at the time. Cameras? Cant even rely on them! very dangerous to trust this gym who have careless employees and management who dont take action in these situations. Equipments are very old! If your looking for a gym dont go here!