Crunch Fitness - Columbia MO

I’ve been with crunch for a few months now and I love it very clean friendly environment but the one thing that has stuck out to me from the beginning is jay (gm) her customer service is absolutely impeccable always very well put together and looks professional always ready to help when asked and always makes sure to tell you bye when you leave good job on hiring quality persons to make the best gym in town thank you for making it great jay!!

It was a great gym to find while in town. Everyone was helpful and gym goers mind their own business so it’s easy to not feel ‘judged’ while working out lol it’s my new favorite gym to go to and staff is great always willing to fix any issue and resolve any situation

We keep getting extra charges randomly added to our account, with no explanation when we ask, and told they are unable to refund money. $30 monthly fee has been $53 charged to credit card. We're only a few months in and feel like we're getting scammed every time we turn around.

I have been a member at Crunch since March and they have gotten so much better in the last few month. Ever since Jay, the general manager, started working at this location, the atmosphere is so much more positive. The employees are kind, welcoming, and inclusive. I can't wait to try all of the amenities that Crunch has to offer. I love talking Wally, if there is a Crunch MVP, it is most definitely Wally!

If I could give this a -1 I would. I have cancelled this membership in November 2022 yet my account is still being charged for this membership. I have spoken to their corporate via email and they still haven’t refunded nor stop payments towards my account. I had to go through my bank to cancel the charges. Yet it is March and they have charged my account yet again. FU crunch fitness and I hope no one else signs up for this terrible scam.

The facility itself is nice but certain staff are what make the gym great. Angi (the current ASM) runs the show at this gym and has been the BEST and ONLY form of top tier management I’ve seen there! Clean gym and the price is great!

I’ve been a member since soon after they opened in Columbia, and I’ve always had a great experience. I only ended up getting the membership because I was working in Lawrence, KS at the time and they had a location there. I knew there was one close to home so I joined.The only cons in my opinion are the small amount of squat racks. You may be waiting for 30+ minutes to hop on. Another con (for me) is there aren’t a lot of locations yet. I travel a lot for work and I usually have to end up using the hotel gym as there isn’t a Crunch nearby.Overall, I enjoy coming to Crunch and find the staff to be generally friendly and helpful. I also have never had a problem with any members. Any interactions I’ve had with other members were pleasant.

I originally had the most expensive membership at Crunch, but decided to downgrade as I didn't need all the amenities that came with the top membership. I asked to do the $10 membership but was told that for that I would have to sign a separate contract and pay extra, so I downgraded to the $16 membership. After a few weeks, I was still charged $35. After calling multiple times before someone actually answered the phone, I was told my downgrade never actually went through, so they had to do it again. It would have been nice if they double checked the first time when I was actually there in person. I then decided to cancel, and went in to do so. No one was available to help me and I was told to write my name down and check "cancel" and they would take care of it. A few weeks later I received an email saying that because I had just signed up I can't cancel yet and need to wait 60 days. I signed up originally before the club even opened and when I downgraded, no one told me it was basically a new contract. The lack of communication from employees on membership rules and whatnot is mind blowing. I've called multiple times trying to get someone to answer so I can speak to the manager, and when someone finally did answer, they said the manager is in a meeting but knows I'm on the phone and she will be with me in just a minute. It's currently been 10 minutes and I'm still waiting.In addition, I took a spin class and the instructor was bad-mouthing the manager and other employees to the members in the class. If that doesn't look bad, I don't know what does.Lastly, no one ever answers the phone. Save yourself time, money, and the headache and just go to Planet Fitness.

The best, cleaned gym that I have worked out at east of Colorado. There is a great health food store next door for groceries and breakfast after working out. The yogurt specials and fresh salad bar are a big hit with children. Excellent team of trainers at the University of Missouri Crunch Fitness. My daughter loves the children’s play area. Wonderful gym for families and Dads. Mizzou students are lucky to have such a gym near campus to workout for Spring Break. Mardi Gras is a week away.

Everybody has to choose a gym that fits them. I went as a guest with my husband to a yoga class. He likes it. I do not. Pretty intense yoga class. Too much for me. I need yoga for seniors 🙃. I should have known better since I have knee and back issues. I'm old and not really into gyms full of young people in their fitness fashion. Planet fitness is more my style.