Crunch Fitness - Columbia, located at 275 Harbison Blvd, SC, offers an extensive gym experience with abundant equipment, a clean environment, and a friendly staff. Many members appreciate the helpfulness of staff like Brittany and Adam and commend the facility for maintaining high cleanliness standards. However, issues have been reported regarding miscommunication about membership contracts and difficulties in canceling memberships, which have frustrated several patrons.
Overall, Crunch Fitness provides a welcoming atmosphere and numerous amenities, but potential members should thoroughly understand the membership terms to avoid any future inconveniences. With top-notch equipment and engaging classes, it remains a popular gym choice in Columbia despite some customer service concerns.
Pros:
- Friendly and helpful staff
- Clean and well-maintained facilities
- Wide variety of equipment
- Positive atmosphere
- Good amenities including sauna and childcare
- Helpful management (e.g., Adam, Brittany)
- No-judgment environment
- Affordable membership with multiple package options
- Useful fitness classes and body scan machine
- Convenient location in Harbison Center
Cons:
- Difficult cancellation process requiring a written letter
- Misleading promotional information
- Issues with customer service response times
Location / Contact
- Address: 275 Harbison Blvd, Columbia, SC 29212, United States
- Phone:+1 803-569-1515
- Email:[email protected]
- Website:crunchcolumbia.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 70 reviews.
The address is: 275 Harbison Blvd, Columbia, SC 29212, United States .
The contact number is +1 803-569-1515
This service is listed under Gym .
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Angela Guerrero
1 year ago
Crunch has become like a second family to me. I love that I can come in and see a familiar smiling face and feel completely confident. Seeing that everyone there is on the same mission of growth
Antwone Gifford
1 year ago
Both Brittany and Adam were very professional and knowledgeable. I appreciated their honesty. It wasn't just about a sale for them. Two jewels of CRUNCH FITNESS....
david pointer
1 year ago
CRUNCH - Harbison has good equipment and a very friendly & professional staff. The clientele: diverse & welcoming. Bottom line:a great place to work out.
Lacey Capps
1 year ago
The manager is professional and nice and the staff at the front desk are awesome! I love this gym! Only change I would like is to have updated water fountains with a bottle refill option
joshua johnson
1 year ago
As soon as you walk in the trainers and front desk are very friendly then you go to the locker room and it’s either clean or in the process of getting clean. Nice atmosphere , nice gym goers ,along with a sauna,Great gym to go to overall.
Bricen Nguyen
1 year ago
Great equipment! Gym has free weights and many other features. I love the body scan machine. It’s always kept pretty organized too.
Marion Trainer
1 year ago
I've been a member of crunch fitness since the day they opened up. I like the equipment & the atmosphere. Great gym to start your fitness journey.
Reese Robinson
1 year ago
I love Crunch Fitness! The gym is always incredibly clean and organized. The staff is very friendly and helpful. I am in there every single day, no complaints!
Lindsey Bunch
1 year ago
Absolutely love this gym as I am a first time gym goer.Brittany helped me sign up and walked me through everything they had to offer, she was so very helpful with the entire process and continues to be so helpful. This place is also so clean and the employees are always there to lend a hand. Great gym for just starting out.
J Williams
1 year ago
Crunch fitness is scamming people out of their money. This is probably the worse gym membership you can find. I was under the impression that I was a signing a year contract and somehow it turned into 2 years. They take advantage of the inexperienced and cover it with a smile on their face while asking you to sign here and sign there. As someone signing for my first membership after graduating, I will never sign with another gym again. They are just as bad as crooked car salesmen. I am currently trying to cancel my membership. I was told by staff my membership is cancelled however the billing dept is saying otherwise and threatening to send me to collections. The indications for ending a membership with this gym are absolutely unreasonable. This is very disappointing and upsetting. I will never recommend Crunch Fitness to anyone**Edit for response: falsifying medical documentation does not allow for cancellation. I am also not required to share my medical records with someone other than those on my medical team. I asked multiple times for you to fax whatever documents that were needed to my doctor and you were unable to tell me why you could not fax. Yes, I have paid off my balance after you sent it to collections. Not because I wanted to continue to use your facility. No, I will not “try” you again as I mentioned to your collections team. If you would like to respond to reviews, please do so earlier than 5 months later as your response is unhelpful. If you would like to continue this conversation, you have my email.