Crunch Fitness - Columbia, located at 275 Harbison Blvd, SC, offers an extensive gym experience with abundant equipment, a clean environment, and a friendly staff. Many members appreciate the helpfulness of staff like Brittany and Adam and commend the facility for maintaining high cleanliness standards. However, issues have been reported regarding miscommunication about membership contracts and difficulties in canceling memberships, which have frustrated several patrons.
Overall, Crunch Fitness provides a welcoming atmosphere and numerous amenities, but potential members should thoroughly understand the membership terms to avoid any future inconveniences. With top-notch equipment and engaging classes, it remains a popular gym choice in Columbia despite some customer service concerns.
Pros:
- Friendly and helpful staff
- Clean and well-maintained facilities
- Wide variety of equipment
- Positive atmosphere
- Good amenities including sauna and childcare
- Helpful management (e.g., Adam, Brittany)
- No-judgment environment
- Affordable membership with multiple package options
- Useful fitness classes and body scan machine
- Convenient location in Harbison Center
Cons:
- Difficult cancellation process requiring a written letter
- Misleading promotional information
- Issues with customer service response times
Location / Contact
- Address: 275 Harbison Blvd, Columbia, SC 29212, United States
- Phone:+1 803-569-1515
- Email:[email protected]
- Website:crunchcolumbia.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 70 reviews.
The address is: 275 Harbison Blvd, Columbia, SC 29212, United States .
The contact number is +1 803-569-1515
This service is listed under Gym .
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Michelle Sonefeld
1 year ago
This place was an OK gym, Until they play music so loud when they have a class in the open area, that it runs people out of the gym. This gym also discriminates against disabled people, I have lost all respect for them. Customer service has gone down hill, the person up front dose not greet you, they are too busy playing on the phone. The equipment yesterday, it doesn’t appear that they clean the equipment or update any broken parts. The bathrooms are so bad, that I would rather go to a rest stop then use the facilities at crunch!
Heide Englehart
1 year ago
Just signed up for a Membership today. Very nice gym. Brittany was amazing at showing me around and explaining everything the gym has to offer.
Mjaan Roland
1 year ago
Crunch is The Absolute best gym in Columbia hands down. The staff is amazing the equipment is top of the line to cater to all individual needs . If you havent tryed crunch fitness yet it is a definite must ! #FitnessLife #BestLife #Crunch #NoJudgement 💪🏽 …
Amelia Hart
1 year ago
Was trying to find a new gym after a bad experience at my previous one. Needless to say I was very nervous about how the attitudes of the employees would be. When I walked to get info on memberships and such I was greeted with a hello and a smile. The lady at front desk (Brittany? If I remember correctly was her name) was very kind and helpful and never once made me feel silly or judged even with all my questions. Others also introduced themselves and were so encouraging. Wanted to check out a few more gyms before I paid for a membership but honestly I left in such a positive attitude I'm definitely going back. Thanks again to the helpful and friendly staff!!
Phillip Curtis
1 year ago
Decent place to workout. They have many opportunities to improve!
Savier Guerrero
1 year ago
Absolute best gym to workout in Columbia great staff, great equipment and also great price
Orlando Price
1 year ago
Best gym in Columbia, SC, given what you’re getting and the cost of membership.
aug B
1 year ago
Always a friendly staff, clean environment with plenty of equipment. Definitely recommend to someone who is new to the gym scene.
Steffon Brown
1 year ago
Gym cleanliness has went down extremely ! New management hasn’t took imitative and it’s been well over a year since new transition . Same u clean stalls and showers.
Allie Wright
1 year ago
I love Crunch! Been a member for 6 years. Great equipment and classes for all levels. Gym is clean and maintained, and the staff is friendly and helpful