Orangetheory Fitness, located at 7949 Walnut Hill Ln b20, Dallas, TX, offers a dynamic, high-intensity workout experience. The gym focuses on heart-rate monitored training, guiding members through a combination of cardiovascular and strength exercises to maximize their fitness results. The user-friendly environment, well-structured classes, and experienced coaches make it a favored choice among fitness enthusiasts.
However, some patrons have raised concerns over the management's handling of cancellations, billing issues, and customer service. The strict class timing rules have also been points of contention. Despite these downsides, many members appreciate the community vibe, the diverse workouts, and the supportive coaches.
Pros:
- High-intensity, effective workouts.
- Professional and motivating coaches.
- Diverse workout routines.
- Great community vibe.
- User-friendly environment.
- Heart-rate monitored training.
- Encouraging and supportive staff.
- Variety of class formats.
- Offers adjustments for injuries.
- Improves overall fitness and health.
Cons:
- Poor management of cancellations and billing.
- Strict rules on class timings.
- Inconsistent customer service quality.
Location / Contact
- Address: 7949 Walnut Hill Ln b20, Dallas, TX 75230, United States
- Phone:+1 469-729-5866
- Website:orangetheory.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 60 reviews.
The address is: 7949 Walnut Hill Ln b20, Dallas, TX 75230, United States .
The contact number is +1 469-729-5866
This service is listed under Gym .
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Cat
11 months ago
Pretty disappointed with this location. After working out at this location for over two years now and having no issues, I got turned away from a class that was NOT full because I was 5 minutes late. The class started at 8:40 and I arrived at 8:45. The girl at the front told me I was past the 5 min mark. I showed her my phone, which read 8:45 (not 8:46) and she still told me that I was past the 5 min mark and wouldn’t let me in. She also said she wouldn’t charge me for the class and yet I was still deducted the class from my account that I pay for each month. I would understand if the class was full and there was a waitlist, but there was not and it was pretty absurd. I will not be returning to this location.
Joyce Kelly
11 months ago
Super challenging and fun at the same time! I love high intensity workouts but these workouts can be modified to each individual's fitness level. Coaches are wonderfully friendly and helpful! I look forward to every workout!
Anne Greene
1 year ago
After having a baby, I needed to freeze my account for many months. I was paying $15 a month for this freeze. After 3 months I was told I could no longer freeze, and I was about to be billed $180. Since my physical therapist did not recommend me going back to workout yet, I decided to cancel. I was billed $180 a month later and had not gone to class for 4 months. They said that after you cancel you get charged for one more month and would not refund me. I paid over $225 and did not go to one class after being a loyal customer for over 2 years. My husband is also canceling his membership now. Will not return.
Craig Jasso
1 year ago
A bit high for a class membership but I do like the push of earning my Splat Points every workout. I'm not getting fatter...
France Picard
1 year ago
Orange theory has the best way to train!!! It is very complete! Love it!
Taylor Otte
1 year ago
Love it!! Amazing workout and the coaches are great!!
Doug Willoby
1 year ago
Orange theory is franchised by Maverick Fitness of you call they do not answer the phone. THEY OWN ALL THE NORTH DALLAS ORANGE FITNESS LOCATIONS. So when you have a problem with ORANGE FITNESS the poor attitude of from MAVERICK FITNESS. DO NOT DO BUSINESS WITH ANY ORANGE FITNESS. Yes the process works;however, if you have an issue NO ONE IS AVAILABLE TO HELP YOU. DO NOT TRUST ANY ORANGE FITNESS LOCATION!
Erika DuPond
1 year ago
I love the availability of this location. Not as busy as Uptown. Coach Preston is my favorite coach here. I wish there was a closer community here though.
Josh Archer
1 year ago
Great studio, very well run. All of the front desk staff and coaches are so professional and nice. I have a couple of old injuries and Coach Preston always gives me workarounds to help me still get a great workout. Couldn’t recommend this location enough!
madelynn thompson
1 year ago
I took the 60 minute 2G class with Nick. This was exactly what I needed to bring my workout game up a notch. I'm a NASM certified personal trainer but lately I have struggled with getting out of my own head and keeping the intensity up during my own workouts. Nick had be motivated and pushing myself the entire class, I burned over 550 calories during the class and he gave me a few tips that helped me activate my glutes better while squatting and better control my gait patterns while jogging and running. I ended up purchasing 10 sessions after my first class and I'm trying to drag my boyfriend to a class as well.