Planet Fitness at 5301 Alpha Rd in Dallas offers an affordable fitness experience in a convenient location. This gym operates 24/7, making it ideal for any schedule. Members appreciate the range of equipment and friendly staff, which contribute to a welcoming atmosphere. However, the facility suffers from issues like broken equipment and poor maintenance, as well as overcrowding during peak hours. Management has also been criticized for poor customer service and inconsistent enforcement of policies, which detracts from the overall experience.
Pros:
- 24/7 availability
- Affordable membership fees
- Friendly and helpful staff
- Well-maintained during weekdays
- Variety of machines available
- Location is convenient
- Welcoming atmosphere
- Good customer service from select employees
- Effective Black Card perks
- Hydro massage is a standout feature
Cons:
- Broken equipment often not fixed
- Overcrowding during peak hours
- Poor maintenance and cleanliness
Location / Contact
- Address: 5301 Alpha Rd, Dallas, TX 75240, United States
- Phone:+1 972-392-7700
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.7-star.
This business has 122 reviews.
The address is: 5301 Alpha Rd, Dallas, TX 75240, United States .
The contact number is +1 972-392-7700
This service is listed under Gym .
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Thomas Hoppenreys
6 years ago
Overall it’s a nice gym. Generally enough equipment for everyone working out there, clean facilities, and a decent black card member area. A little on the small side but not bad overall.
Jonathan
6 years ago
This is by far the smallest location in Dallas but also the worst, the bathrooms are always dirty! Nobody at the front desk ever seems to do normal maintence checks like the other locations; though some of that is because of the members. You get what you pay for. Cheap gym; never really too crowded except around the time people get off work.
Karina H
6 years ago
I’ve been coming here for about a year now. My only complaint is that the “cleaning” solutions around the gym don’t smell like anything so makes me question if it’s just water ?? That’s about it really . Avoid coming between 5:30-8pm rush hour !!!
Vanessa Gordon
6 years ago
This was a ok Gym until the Manager Laura RUINED my experience. I’ve only been 4 times and every time she gives me a hard time about a payment I MADE for my annual fee. She said it didn’t REFLECT in the system. This makes me feel as if this lady is really HARASSING me when I come in, only because I went the day before and no one said anything about a balance due. Which I have receipts for my payment I kindly show her and she proceeds to call anyways. Then she gets on the phone to contact customer service asking me for my date of birth and things only for them to tell her I’m good or that the payments arent reflecting right now. I HIGHLY DISAGREE with the way she handled the situation which I think she takes her job to far and is not personable at all like other staff at other gyms I’ve visited in the pass.
Jeramicia Arnold
6 years ago
I was just looking for a reasonably priced gym membership and this is just the place to go. My membership allows for me to bring a guest with me while working out and then afterwards I enjoy a massage in the massage chairs. I usually go fairly late after work and the equipment is usually available for you when it's that late. It's a no fuss gym get in get out to workout on stay healthy
magda h
6 years ago
I like this gym. Good vibe and there are always machines available even at busy times. The reason why I don’t give it 5 stars is because I have visited other PF locations in the DFW area as well as other cities. The other locations I have visited are bigger and their locker rooms are much nicer and they also have more available for the black memberships. Also, I hate that there is NO space for stretching, mat exercises, and no stretching equipment. People literally have to do exercises in and between equipment and it feels weird to do that. I understand this location is working with the space it has but I feel it could have been set up a little better to include some of that.
Corie White (Dualnames)
6 years ago
I always go to planet fitness since there are not many gyms that have my favorite machine (the arc trainer). There is not a lot of air flow in this place which can make it pretty hot when it gets busy. My last planet fitness had a huge fan that helped circulate the air but I haven't seen fans in this place. The showers aren't the best either. There isn't any place for your shampoo and they aren't the cleanest but there is always hot water so there's that. The staff are always friendly which is probably one of the most important things hence the 4 stars. This is still my regular gym and don't plan on going anywhere else anytime soon.
Jennifer Oviawe
6 years ago
There was this lady at the front desk she was nice to everyone but me. He said she didn't see me but she did see me. She was saying I don't have to be rude. You don't say that to a guest
Clark Bateman
7 years ago
Good price, clean, and pretty friendly staff. Meka is the best. They could use more variety in their machines and some heavier weights. The circuit stations are almost never used and are pretty much a giant waste of space where they could have other things that they're lacking.
Nissan Lamusicano
7 years ago
A cheap option especially for locals who live in that neighborhood. However, the gym lacks a lot. There's basically no free weight and the little that exists is very limited and you can't control how much weight you wanna lift because they set it up for you already. Also, the staff is nice usually but they aren't trainers like in other gyms, they're just babysitters\register keepers...