Planet Fitness

Great staff! Katie Browning, facility manager helped me to choose a plan that works great with my constant travel. Very helpful with all of my concerns - she is personable, warm and professional. I took advantage of a personal training session, those machines can be intimidating but Troncais Banks helped me devise a plan to meet my goals and meet my schedule. Another very personable and professional staff member. I would highly recommend a membership at Planet Fitness in Addison Texas.

If you are serious about fitness, bodybuilding or losing weight and seeing actual results, this is not the place for you. Planet Fitness is a complete joke in the fitness world to be honest, serving pizza and tootsie rolls to its already majority overweight clientele.Working out hard, being an attractive and muscular bodybuilder or fitness model, deadlifting, squats, lifting heavy and anything that shows power or seriousness is strongly discouraged here and will get you kicked out and membership revoked. There are signs everywhere telling you this.The place is usually very clean, staffed by regular everyday customer service people, not actual trainers or people into fitness. The price is cheap, and tanning is available. The equipment is usually immaculate, works well and is well maintained. Probably because it's never really used by people that are actually serious about lifting or fitness. Restrooms and locker rooms are always clean.If you're over 45+ years old, completely new to fitness, or overweight, or just looking to tone up a bit, this may be just for you. Clientele is mainly housewives, older people, and fitness amateurs. Otherwise, for the price, check out YouFit or Fitness Connection. Or just step up your game to LA Fitness or 24 Hour Fitness.Because if you're actually serious and want results and an atmosphere full of motivation and surrounded by people who take their fitness seriously, Planet Fitness just isn't the place for you. And they are happy about that. It's literally written on the walls at this place.

All my stuff got stolen, staff told me i couldnt where a shirt with the sleeves cut off, also told me not to bring my water jug in their facility ever again. Not enough equipment or space when busy. Parking sucks, atmosphere sucks, half of the staff sucks. It's just this location. I had membership in tyler and everything that wasnt allowed out here was out there, and it was a larger facility.

Over all Gym is good friendly staff ect, but the spray down bottles seem to just be filled with something lol very watered down and has no smell so I'm not 100% sure how sanitizing it is ! Also the locker rooms shower and barrooms never smell clean they also look . Like just swept but I highly doubt they are moped cleaned and sanitized ! Other than that I love the location .PLEASE SANITIZE AND CLEAN !!!

new equipment is great, staff is friendly and helpful. Really not how bad people make planet fitness out to be. For a person on a budget who's just trying to be active, workout, get some help, and get in shape (not body build) its a great gym.Bathrooms and stalls need work though...

Regarding North Dallas, TX location: The staff is very inexperienced and rude. I had a terrible experience with a employee (Eduardo) on 1/16/17 at 10:15am who refused to provide a service request of paying my account in advanced. He told me to "be quite" and "listen". There was no supervisor or manager available. I highly recommend that you train your staff better and have some accountability. I waited for 30 minutes for a supervisor and no one showed. I have cancelled my membership.Also, the equipment is broken high the time. Bathrooms are dirty.I sent a message to your customer service on your company website, Facebook and Yelp. Yet, still no response from the management.

I was forced to give it a star to review. I have been going to this gym for almost 2 years. A new guy was working there tonight and I asked for the managers name so I could ask why they had notated my account. He said "your not going to get me in FU***** trouble" basically he was saying that if he gave me her name he would get in trouble. I told him not to cuss at me and he escalated and got worse. At one point he came out from behind the counter and put his hands on me and told me I needed to leave that he could refuse me service. I said get your hand off me, I am not leaving, you are the one physically threatening me and cussing at me. He used to F word 7 or 8 times and kept up with the attitude even after the manager showed up. Basically, the manager did not like me from an incident that happened there a while back and she sided with him even though he was still cussing at me and threatening me as I spoke with her about what happened. I was treated with absolutely ZERO respect. I was cussed at and that guy put his hands on me. He should not be touching me period. I ended up being told to leave because the manager than showed up does not like me from a previous incident. I am a nice and respectful person and I was simply asking for the managers name that notated my account so that I could figure out how to fix the problem in their computer. If a police officer had been there the guy that worked there would have been arrested for his verbal threats and putting his hands on me. The manager sided with him because she doesn't like me. I have NEVER been treated so badly in any business in my entire life and I have been going to that gym for close to two years. I strongly suggest to ANYONE that decides to work out there to watch out for some of the staff members because they have no respect for the customer and will gang up on you. I am a doctoral student, I work full time as well, and I have never in my life experienced such horrible treatment anywhere. The guy even told me to "go sit at the table" until the manager got there like I was a dog. Absolutely horrible. This actually happened and it is not biased or reworded to make myself look better this is how it happened. Thank you for reading, this experience has left me very upset.

You can eat pizza on certain days, but me bringing a gallon of water on the gym floor is a problem? Although i brought one in last night and times before? And was not told anything against it. So here's a thought how about both day and night staff get on the same page and stop being such incompetent fools it's damn water...will be removing myself and take up resident at a real gym where having water on the gym floor is welcomed and you don't eat pizza like idiots.

So I joined this gym several months ago and since have moved to a new city and can no longer make it to this location. Simple answer would be to cancel my membership ASAP and move on, but thats not how it works here. Make sure you read that fine print because even when you sign up for a non-contract month to month membership (which costs more anyway), in order to cancel you must either go to the location (not really an option traveling that far) or pay for certified mail to cancel the membership (I ALREADY PAY MORE EACH MONTH SO THAT I DONT HAVE A CONTRACT!). I have never met a more unattentive and rude management staff in my years going to gyms. The point of this type of business is service. I am hoping that I can convince someone somewhere to not join this gym. Absolute worst decision I have made when it comes to a gym "membership."

I joined a little over a month ago now I got the PF Black did it one night online and went in the next morning. Helped me set everything up within 5 mins at the most. Everyone is nice I go so much I literally don't have to give my number anymore since they know me and it by heart now. I always see what I think to be the mgr working on the machines and maintain them and cleaning them all the time, he's stopped a few times and has said hi to me and etc. Anyways I get my money's worth and I love the staff great and friendly people.