Planet Fitness

This place is small and always crowded and it stinks.

They charged me for trying to workout with my sister. And the sociopaths that lift there think taking an hour on of the only 3 bars is somehow fair to other members especially when they spend 90% of the time on their phone. Use the one in Plano instead if you can and spare yourself the trouble

07/03/2023Dirty and smelly. The showers in the women's locker room have used personal items in them and are dirty. The toilet stalls had trash on the floor and toilet paper everywhere. Sinks were dirty with used paper towels all over the counter. Gross...

It has been more than three weeks since I requested a machine to get fix and still waiting. I strongly believe that it was just the belt came off so, it is a quick fix. Why the wait! Give the tools and I will fix it myself.

I stopped going here a year ago since the equipment is always broken and the water fountain barely worked. A year later, the water fountain is even worse.

I recently canceled my membership after being a member for six long months, and I must say, my experience was nothing short of frustrating. This gym has demonstrated a complete lack of understanding when it comes to dealing with its members. From the inadequate member service to the constant overcrowding, it was an overall disappointment.First and foremost, the gym staff seemed completely clueless about how to handle member concerns and provide satisfactory assistance. Whenever I approached them with questions or issues, they appeared uninterested and unhelpful. Their lack of knowledge and commitment to member satisfaction was truly appalling. It felt like they were simply going through the motions, without any real understanding of the importance of providing excellent customer service.Additionally, the overcrowding at this gym was a constant headache. Each time I visited, I found myself waiting for long periods just to access the equipment I needed for my workout. It was incredibly frustrating and counterproductive to have to waste precious time waiting for someone to finish their sets. The gym seemed to have no effective system in place to manage the high number of members, resulting in an unpleasant and chaotic environment.Furthermore, the gym management seemed completely indifferent to the overcrowding issue. There were no efforts made to address this problem, such as implementing a reservation system or expanding the gym's facilities. It felt as though they were more focused on attracting new members than providing a quality experience for the existing ones.Overall, my experience was highly disappointing. The staff's lack of knowledge and commitment to member satisfaction, coupled with the constant overcrowding, made it impossible for me to continue my membership. I would strongly advise anyone considering joining this gym to think twice before committing their time and money. There are certainly better options available that prioritize member experience and offer a more conducive workout environment

There is no personal trainer in the location at Alpha Rd and Noel Rd.

This gym smells terrible and it’s a shame it’s one of the only ones open late on weekends

I enjoy this place. I'm comfortable while working out here.

It's small and one of the first locations here in DFW, so it's a little old. But it's $ 10 to $25 per month, so don't expect much.