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Planet Fitness in Brewster, NY, offers a clean and well-maintained environment for fitness enthusiasts. Members laud the affordability and abundance of equipment, making it accessible and efficient. The gym features knowledgeable and friendly staff, especially notable is Ashley at the front desk who adds a welcoming touch. For those seeking a place with considerable amenities and supportive atmosphere, Planet Fitness stands out.

However, the gym has a few cons that potential members should consider. Some patrons expressed concerns about locker room cleanliness and inconsistent opening hours. Additionally, experiences with customer service and management were mixed, highlighting instances of unprofessional behavior and lack of responsiveness to issues.

Pros:

  • Clean and well-maintained gym
  • Affordable membership fees
  • Friendly and welcoming staff
  • Abundance of equipment and machines
  • Supportive and non-judgmental atmosphere
  • Open 24/5 with long weekday hours
  • Great amenities including spa area
  • New and modern facility
  • Ashley at the front desk is particularly praised
  • Access to multiple locations

Cons:

  • Locker room cleanliness issues
  • Inconsistent opening hours
  • Customer service can be unresponsive and unprofessional

Location / Contact

Rating Stats

4.1

out of 5.0

6 reviews
5.0
3 reviews
4.0
1 reviews
3.0
8 reviews
2.0
29 reviews
1.0

Reviews (47)

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Most affordable memberships.They have everything you need.

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Can't complain about this location and the cost for either membership. Clean gym, good staff. Lots of equipment and depending on what time you go, not crowded at all.

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Good deal

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It would be perfect if we could close two hours later.

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It's a beautiful facility, the team is incredibly friendly and it's a judgement free zone!

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Front staff needs to be trained , seems to show an easy going Do not care attitude .

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60 dollar cancellation fee. Absolutely ridiculous. Keep the change. Never getting a membership at PF ever again.

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Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around at our Planet!

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my cousin was a victim of robbery in this place yesterday, they broke his locker and stole all his cash and worst of all is that the manager did nothing we called the police and instead of apologizing he got angry with us, I publish it so that no one else goes through this uncomfortable situation, I do not recommend it.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.1-star.

This business has 47 reviews.

The address is: 1511 NY-22 Ste 181, Brewster, NY 10509, United States .

The contact number is +1 845-363-0535

This service is listed under Gym .

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