Planet Fitness in Brewster, NY, offers a clean and well-maintained environment for fitness enthusiasts. Members laud the affordability and abundance of equipment, making it accessible and efficient. The gym features knowledgeable and friendly staff, especially notable is Ashley at the front desk who adds a welcoming touch. For those seeking a place with considerable amenities and supportive atmosphere, Planet Fitness stands out.
However, the gym has a few cons that potential members should consider. Some patrons expressed concerns about locker room cleanliness and inconsistent opening hours. Additionally, experiences with customer service and management were mixed, highlighting instances of unprofessional behavior and lack of responsiveness to issues.
Pros:
- Clean and well-maintained gym
- Affordable membership fees
- Friendly and welcoming staff
- Abundance of equipment and machines
- Supportive and non-judgmental atmosphere
- Open 24/5 with long weekday hours
- Great amenities including spa area
- New and modern facility
- Ashley at the front desk is particularly praised
- Access to multiple locations
Cons:
- Locker room cleanliness issues
- Inconsistent opening hours
- Customer service can be unresponsive and unprofessional
Location / Contact
- Address: 1511 NY-22 Ste 181, Brewster, NY 10509, United States
- Phone:+1 845-363-0535
- Website:planetfitness.com
Rating Stats
Reviews (47)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 47 reviews.
The address is: 1511 NY-22 Ste 181, Brewster, NY 10509, United States .
The contact number is +1 845-363-0535
This service is listed under Gym .
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JCB
1 year ago
On Memorial Day the site and app says regular hours. However they posted on the door they close at 1pm. I got here at 2, I’m happy your staff is off but at least change the website or have a voicemail set up. No offense but Planet fitness sucks in general, there not 24 hours, no bench press and weird vibe all around. I was hoping to cancel my membership today but I guess Ill have to do it tomorrow.
Joy Minaya
1 year ago
Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around at our Planet!
nina roman
1 year ago
Friendly staff at the counter. Ashley knows you by name and is kind. When we have a request for anything she tries to push them along. Like foam rollers.
Judith Fiumara
1 year ago
I come to gym at 5:00 in the morning, it is so wonderful to come here and be greeted by Ashley. She always has a smile and her face and is extremely cheerful. She greets everyone by their name and is very personable.
Lisa
1 year ago
great gym!! fees are very reasonable, place is clean and so many machines. I must say “Ash” that is at the front desk early every morning when I arrive is the best! From day one she always greets me by name! always so happy and in great spirits! she makes you feel good upon arrival and leaving as well! definitely a great person to see every morning!highly recommend PF⭐️⭐️⭐️⭐️⭐️
Noel Fontana
1 year ago
Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around at our Planet!
Chris Gillespie
1 year ago
Nice new gym
Alexandra Suscal
1 year ago
Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around at our Planet!
Edyn Crdn
1 year ago
just joined and it’s nice and clean a lot of machines to pick from
Simona S
1 year ago
So far, I love PF. Clean and brand new gym/machines