Planet Fitness in Brewster, NY, offers a clean and well-maintained environment for fitness enthusiasts. Members laud the affordability and abundance of equipment, making it accessible and efficient. The gym features knowledgeable and friendly staff, especially notable is Ashley at the front desk who adds a welcoming touch. For those seeking a place with considerable amenities and supportive atmosphere, Planet Fitness stands out.
However, the gym has a few cons that potential members should consider. Some patrons expressed concerns about locker room cleanliness and inconsistent opening hours. Additionally, experiences with customer service and management were mixed, highlighting instances of unprofessional behavior and lack of responsiveness to issues.
Pros:
- Clean and well-maintained gym
- Affordable membership fees
- Friendly and welcoming staff
- Abundance of equipment and machines
- Supportive and non-judgmental atmosphere
- Open 24/5 with long weekday hours
- Great amenities including spa area
- New and modern facility
- Ashley at the front desk is particularly praised
- Access to multiple locations
Cons:
- Locker room cleanliness issues
- Inconsistent opening hours
- Customer service can be unresponsive and unprofessional
Location / Contact
- Address: 1511 NY-22 Ste 181, Brewster, NY 10509, United States
- Phone:+1 845-363-0535
- Website:planetfitness.com
Rating Stats
Reviews (47)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 47 reviews.
The address is: 1511 NY-22 Ste 181, Brewster, NY 10509, United States .
The contact number is +1 845-363-0535
This service is listed under Gym .
Add a Review
Your email address will not be published. Required fields are marked *
People Also Viewed
T.J. Clark
1 year ago
Thanks for the review! If there's anything we can do to make your experience better, be sure to speak to one of our friendly staff members in-club.
Steve “Koz” Kozlowski
1 year ago
Can't beat 25 bones/month for unlimited access to the gym and all the amenities.
Rachel Rossi
1 year ago
Brand new gym, with great equipment. Only gave 4 stars because I wish on the weekend they had later hours of operation - overall awesome place!
Sonny Awalt
1 year ago
Brand NEW gym! Super chill layout, even the showers are great. Thanks for giving Brewster the opportunity to train without traveling far. Keep up the greatness PF !
Joe Jendras
1 year ago
Tito and Joe were incredibly rude to me and basically ignored me when I tried to cancel. No one explained at my home club over a year ago when I moved that I would have to transfer the home club if I had a black card. They basically laughed and walked away. Thank you Michael for being respectful and admitting what a terrible company you work for. Never waste your money at Planet Fitness!
Christopher Zacchi
1 year ago
Signed up based on the premise of them being open 24 hours a day five days a week. Then it turned into opening 7AM on Mondays and being 24 hours until they close at 10PM on Fridays, so 24/3 at best. Then the night before the gym opened it was changed to not being 24 hours at all. Canceled my membership the day after they opened and was told I wouldn't be charged for the month because of the hour changes... Another lie since I was still charged anyway.
Xiaoquan Charles Li
1 year ago
Can you believe it costs only $25 a month to go to any gym?! They are nice and clean. A lot of machines and equipment. Open 24/5. That’s my favorite part. No other gyms offer 24 hours at this price.