Planet Fitness in Dearborn, MI, is a convenient 24/5 gym offering affordable memberships with a wide selection of equipment. The gym maintains a clean and welcoming environment, thanks to the dedicated staff who go above and beyond for their members. The facility is spacious, reducing wait times for machines, and includes amenities like hydro massage, tanning, and massage chairs for Black Card members.
However, there have been occasional issues with customer service during night shifts, and some users have faced discomfort due to certain gym policies and personnel. Despite these drawbacks, the gym remains a popular choice for its cleanliness, friendly staff, and value for money.
Pros:
- Friendly and helpful staff
- Clean and well-maintained facilities
- 24/5 availability
- Affordable membership rates
- Spacious environment with good machine availability
- Hydro massage, tanning, and massage chairs for Black Card members
- Positive atmosphere
- Dedicated trainers like Andy
- Great location and parking
- Varied training areas and new equipment
Cons:
- Inconsistent customer service during night shifts
- Some staff can be unprofessional
- Not open 24/7 as advertised
Location / Contact
- Address: 24411 Michigan Ave, Dearborn, MI 48124, United States
- Phone:+1 313-789-5500
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 110 reviews.
The address is: 24411 Michigan Ave, Dearborn, MI 48124, United States .
The contact number is +1 313-789-5500
This service is listed under Gym .
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Melissa Lauten
3 years ago
I've enjoyed working out here since it opened, but I've been really impressed by the way that handled the new covid-19 precautions. They take it very seriously, and let you just worry about getting your workout in.
Sam Jaffel
3 years ago
It is a very clean gym. All the equipments are amazing , and the team members are friendly and helpful especially the lady Jordan, she was super helpful she oriented me for all the gym facilities and i had the black membership for a very excited rate.
Amber Roy
3 years ago
They have charged me $80+ since they closed from the covid pandemic in March with no communication that they started charging me again after they initially paused everyones memberships. I was basically just told theres nothing they can do about refunding and that I could find customer service phone number online. Once I called them they said it can only be resolved at the independently owned planet fitness location. Be aware if you have had your account on hold they started charging a couple months ago and will not refund your money.Also was told there was no way for me to contact the manager...Update: this was the email contact they told me to reach out to:"Hi Amber, thanks for taking the time to reach out to PF's Social Response Team.We encourage you to speak with your club's manager with regard to your membership, friend. Refunds are typically handled under the discretion of your home club manager as that all clubs are independently owned and operated. Since we are part of the Social Response Team, we don't have access to your membership for privacy and security reasons.We wish you well on your fitness journey, and hope you have a great day! ? - Marlene"Again, I was told there was no way for me to contact the manager.
Jay Miller
3 years ago
Always clean, very spacious and never overly crowded even when it does get busy. My fav location hands down. I have one right by my house and I still make the extra trip just for this location!
Carla Waters
3 years ago
Simply put i love my gym.its very clean Danny is thee best ever at running this gym.customer service is awesome!every one there are very friendly its so easy to make friends there.bathrooms are very clean I workout twice a day there upon entering the air is very clear no stuffiness smell the coach there is awesome at helping u....swan is my last name
Elizabeth Klaus
3 years ago
Danny and Noah are awesome managers and helped fix my home gym mistake. They were extremely helpful, understanding and kind towards all of my needs. My favorite PF so far! :)
The Humble Lion Motivates
3 years ago
This is my favorite location, it's been open for several years, and is still well maintained, and very clean. The GM Danny has done, and continues to to great job!
Bruno Zagaroli
3 years ago
Staff is great, place is clean and everyone masks up. The dress code seems a bit lax, guys are wearing string tanks, throwing punches into the mirrors...it's starting to look like the powerhouse...
Lenah Mansour
3 years ago
My first gym membership since I got here was at planet fitness on michigan ave. I couldn’t believe how cheap it was. Moreover, I couldn’t believe that I get to have a PT with my 10$ monthly subscription. Coach Andy is the best!
Heather Cosme
3 years ago
Please have Andy teach more classes at night for people that have to work during the day. He does a fabulous job and is very professional. He keeps his clients motivated while having fun.