Planet Fitness in Dearborn, MI, is a convenient 24/5 gym offering affordable memberships with a wide selection of equipment. The gym maintains a clean and welcoming environment, thanks to the dedicated staff who go above and beyond for their members. The facility is spacious, reducing wait times for machines, and includes amenities like hydro massage, tanning, and massage chairs for Black Card members.
However, there have been occasional issues with customer service during night shifts, and some users have faced discomfort due to certain gym policies and personnel. Despite these drawbacks, the gym remains a popular choice for its cleanliness, friendly staff, and value for money.
Pros:
- Friendly and helpful staff
- Clean and well-maintained facilities
- 24/5 availability
- Affordable membership rates
- Spacious environment with good machine availability
- Hydro massage, tanning, and massage chairs for Black Card members
- Positive atmosphere
- Dedicated trainers like Andy
- Great location and parking
- Varied training areas and new equipment
Cons:
- Inconsistent customer service during night shifts
- Some staff can be unprofessional
- Not open 24/7 as advertised
Location / Contact
- Address: 24411 Michigan Ave, Dearborn, MI 48124, United States
- Phone:+1 313-789-5500
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 110 reviews.
The address is: 24411 Michigan Ave, Dearborn, MI 48124, United States .
The contact number is +1 313-789-5500
This service is listed under Gym .
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Falecia Armstead
2 years ago
0 stars! Only worked out here 3 times. The first 2x time, it was pretty late. I came with my bf. They explained to us the membership and advised I could work out without him with the pass. Today I check in. In the middle of my work out the front desk worker came to me to tell me if the black card member that I was under wasn’t in the building I couldn’t workout and put me out. He also argued me down about what I explained was explained to me out first night there. He ended the conversation with that’s our fault but you can’t be here. I told my bf to cancel the membership. WILL NOT BE BACK. Staff RUDE.
Kelly Lane
2 years ago
This Gym isn't bad it's just a little claustrophobic for me personally. It's this one machine that I really like but everytime I want to use it it's broken. But overall I love the massage room area it's nice and quiet and relaxing
Sara Perez
2 years ago
This place has taken my fitness journey to a whole new level. Honestly enjoy going and look forward to it as part of my day! Very clean, judgement free, and motivating environment.
Philip Henderson
2 years ago
Planet fitness is known to be 24/7 but don’t be fooled: this location is definitely not. They specifically claim their location to be only 24/5 as in during the weekdays, but you can’t get in before 5am on Monday or after 10pm on Friday. At most they are 24/3, which kind of defeats Planet Fitness’s company culture/ethos.
Jason Heien
2 years ago
Very clean and glad to see all the machines are in working order!The staff here is super friendly!The only thing I wouldchange would be the temp. It seems far too warm when working out, to the point it seems like you are walking around in sludge.
Amanda C.
2 years ago
1$t time I ever went to a Planet Fitness in the 1.5. yrs of membership & had a club ask for .50 cents for the sticky eye guards to use for the total body! Been in clubs all around the Dallas area, Oklahoma, Missouri. Wow. Sad. Other than that club seems spacious, clean & nice.
roger blay jr
2 years ago
This gym and it's staff are the cleanest and friendliest of any Planet Fitness that I've been to. They always greet me and other members. The staff always goes beyond the call of duty to make the members and myself happy. Drake, Stephanie, Zach, Lyric, Jared and all the other staff, are the best Planet Fitness staff. Thanks.
Loc Duong
2 years ago
Trainer Andy is amazing. He is very knowledgeable and his training classes are so goal oriented and help me know what I’m wrong in my workout routine. The club is so nice and clean. Staff are so friendly and helpful.
Sandy Butler
3 years ago
i love this gym and i have been working out 40 years ) staff is nice) gym is clean and equipment always kept in working condition) love it
Tom Brown
3 years ago
I usually come for cardio. Nice staff and clean. Being clean is really important, I returned to pf from a different gym mainly because the other gym was so dirty