Gold's Gym Edmond

If I could give a zero rating, I would. I was weary to start a membership here because of other reviews about billing. I decided to give it a try anyways. When it came time for me to end my month to month membership, I signed the paperwork, expecting two more payments as per the agreement and then everything would be fine; however, this is not the case. Gold’s Gym has been recharging me a charge for 3 months now. At first, their general manager, Shannon, was easy to work with. It took a bit to get her on the phone due to scheduling but we talked and I thought it was going to get fixed. Then a week goes by and she responds to an email saying she was getting her billing team to look at the issue. She has since stopped replying to any communication requests. I even mentioned I would be bringing an inquiry into this businwith the Better Business Bureau. I should have looked here before doing business with them as it appears to be this location on the BBb’s website that had an “F” for failing to respond to 3 or more inquries. That being said, my card is still getting charged. I have done everything I can as a consumer that I know to do to rectify the situation to end this matter but Gold’s Gym is refusing to cooperate. So please, if you’re on the fence about joining Gold’s Gym, this location in particular, I warn you to take caution. Even if you are not on the fence about joining, you may want to consider this as something you may potentially have to deal with. This has been the worst experience in dealing with a business in any regard. I hope they see this is wrong and that this type of behavior Is unacceptable.

Get Big

24 hours love it when I can't sleep thanks guys

More cardio than weights, music is almost non existant.

Hours are convenient. Staff unhelpful and unfriendly. Terrible customer service.

Saunas need to be cleaned better and more often.

do the right things consistently and good things will follow, treat customers with respect and more business will come.....

Well I thought this was going to be a good experience but it didn't work. The sign up process was easy and was told that the kids watch area was going to be a flat rate plus my membership so I signed up in May 2017, but it was not to be, July comes around I get to the gym to workout and the manager confronts me stating that there's a kids watch fee PER KID plus my membership (I have 3 kids and fill time dad so they are always with me). I told them the reason why I signed up with the flat rate for the kids watch plus my membership... And they wouldn't even budge or make an exception so I cancelled. Don't go there because the employees aren't on the same page and will say anything for you to sign up

I've been going to various Golds for many years now. This location is not bad equipment wise. The layout and the amenities are nice. But it's not properly cared for and management does not seem to care. I've gone to the gym every night this week and the same exact used, practically empty water bottle, has been sitting next to a bench at the free weights since Monday. It's a regular ole plastic water bottle so it can definitely be thrown out. I love Gold's, it just needs to be take care of better.

They keep it clean.