Life Time

The best gym in the Chicagoland area. They just updated the layout and added new attachments/equipment. It’s also always VERY clean inside the gym and locker rooms. I 100% recommend this place if you are looking for a gym in the Chicagoland area!

I love this club and visit it almost everyday! Reading the reviews on here do not match at all with my experience and quite frankly it’s sad to see people tear down a place because it doesn’t cater to their world. 10/10 would recommend going here the staff is always friendly and the trainers are always at the desk upstairs to answer any questions you might have. Compared to other gyms around here it is a little pricey but you get way more from lifetime then you’ll find anywhere close to crystal lake/ Algonquin.

It’s good the Kids Room GREAT never had an issue only thing is they need a little updating/renovating in the locker room..I believe Women and men should have their own Sauna in the locker room. It’s always packed and I don’t want to get out to the pool just to go in sauna kind of weird but overall it’s good. Hopefully y’all can renovate soon

People at the front desk have small brains and don't know how to treat their paying customers decently... all muscles and no brains

Great gym been a member here since 2021, lost my AirPod today on a rack and Aileen was able to find it for me. Awesome staff and equipment.

In the past I loved this club. But hours of operation should go back to 24 hours. They continue to raise their prices while not returning to 24 hours. We are paying for a club that is a 24 hour club, however not getting that service. And to be clear, when they were 24 hours, they had a doorbell that you would ring, and the maintenance person who happen to be there overnight would let you in. So their costs were not raised by being open 24 hours. However, they continue to refuse to go back to their pre-pandemic hours, while charging us more and more. They also continuously rearrange things upstairs in the wait area. I think they’re trying to look like they’re doing construction, so spending some money, but if they are spending any money, it is minimal and completely unneeded. There is no new equipment. Just things being rearranged with “construction sheeting” hung. There is no need to do any “construction” every single year while never getting any new equipment. This “construction” is bothersome, gets in the way, and brings nothing new or better. It is just an excuse to raise prices while never going back to the 24 hour club we paid for in the start.

I feel discriminated. Why is it if you are 26 and under you qualify for the $99 discount whereas 27 and older pay $120!! It's all greed. If they truly cared about your health they would work with you. Totally overpriced. Did they raise the fee to accommodate their new gym in Lake Zurich?! That is 200 a month! Absolutely disgusted.

Can you please hire more diverse staff at the Kids Academy?I went today to drop of my child and the staff was not welcoming. They had an attitude. They smiled and were nice to other white parents but were very blunt with me who is Asian looking.Maybe because of my race, maybe not.But when I went to pick up my son who was crying and walking after the caregiver to catch her attention, she won’t turn and just ignore him.The staff looks very annoyed and unhappy. No smile whatsoever.Maybe hire people who are more cheerful and happier since they work with children.Normally I don’t like to complain but today I felt that I was not treated equally nor my child.

Absolutely terrible customer service!! Hidden fees, the membership progressively increases in price. About zero percent of the staff has a clue how to be respectful towards members - they give off terrible vibes and don’t know how to answer a front desk phone.

Called to ask details of membership. The guy answering phones was flustered and kept telling me he was too busy to answer any questions about a membership. He put me on hold forever then, he still made me wait as he checked people in, with phone in hand. As I am on the phone, someone came to desk and was yelling about how filthy the facility was and how the machines had sweat all over them.How disappointing. Due to ease and convenience, I wanted this membership to work. Guess I will have to pay the extra to be in Lake Zurich—Lifetime.