Planet Fitness in Elgin, IL offers a clean and well-maintained environment with a variety of modern equipment, including cardio and weight machines. The staff is consistently praised for being friendly and helpful, making it a supportive atmosphere for both beginners and regular gym-goers. Operating 24/7 most days, this location provides flexibility for those with varying schedules.
However, the gym often gets crowded, particularly during peak hours, leading to waits for equipment. While the value and amenities like tanning beds and massage chairs are appreciated, the cumbersome cancellation process and occasional issues with customer service leave room for improvement, impacting overall satisfaction.
Pros:
- Clean and well-maintained gym.
- Friendly and helpful staff.
- Modern equipment.
- Variety of cardio and weight machines.
- Flexible 24/7 schedule most days.
- Affordability with good value memberships.
- Supportive environment for all fitness levels.
- Amenities like tanning beds and massage chairs.
- Personal trainers available.
- Utilizes an app to check crowd levels.
Cons:
- Often crowded during peak hours.
- Cumbersome cancellation process.
- Occasional issues with customer service.
Location / Contact
- Address: 623 S Randall Rd, Elgin, IL 60123, United States
- Phone:+1 847-289-0500
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 623 S Randall Rd, Elgin, IL 60123, United States .
The contact number is +1 847-289-0500
This service is listed under Gym .
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Randy Mariani
1 year ago
The management and employees are very nice and the place is always very clean
Larry Judkins
1 year ago
Planet Fitness is a clean , friendly place to workout. Several of the employees address me by my first name.All of the machines have been recently replaced. I especially like the timers on them so that I know how long I've rested between sets. I recently had my right hip replaced, so I've incorporated some new machines in my workout. The employees are always asking me how my progress is going. I appreciate that.
Robert Hodor
1 year ago
I had an incredibly frustrating experience trying to cancel my membership with Planet Fitness. Despite following their cancellation policies and procedures, I found myself still being charged for months after I had requested to terminate my membership. The customer service representatives were unhelpful and dismissive, and seemed to have no interest in actually resolving my issue.Furthermore, the cancellation process itself was needlessly complicated and time-consuming. I had to jump through multiple hoops and deal with confusing instructions and poorly designed online forms. It felt like the company was intentionally trying to make it difficult for me to cancel my membership, which is never a good sign.Overall, I would not recommend Planet Fitness to anyone who values good customer service and transparency in billing. If you're considering signing up, be prepared for a potential headache if you ever try to cancel your membership.It would be easier if I wasn’t in the military however I have paid over 800 dollars since trying to cancel my membership and I feel as there is no way forward unless I go back personally to cancel. I have sent two letters and a third on its way. There should be a better way to cancel the membership.
Zac Halbmaier
1 year ago
Brandon is the GOAT. Always helps us out when we need drinks
Curtis W
1 year ago
Great place to work out. Very reasonable rates.
Bea Carlile
1 year ago
The staff here are very nice and are always working hard. It is also usually less crowded then the st Charles location.
Diane Wiedeman
1 year ago
It was good, although I need training on machines. They say they are getting a trainer, so we will see. This is why we quit last time, years ago. We were promised training, and never got it.
Linda France
1 year ago
The employees are very helpful and extremely polite. All the machines and tanning beds are new. Space stays clean. I love coming to this location whenever I can.
p00niK
1 year ago
of all the PFs I’ve been to this one is for sure a favorite, very well maintained facility and friendly staff
Zach Forbes
1 year ago
Your items will be stolen at this location, regardless of if you have a lock or not, and the employees will try as hard as they can to withhold the camera footage from you. Shady place