Planet Fitness at Cascade Plaza in Everett, WA, offers a large, welcoming gym environment with plenty of room to work out without feeling cramped. They provide a wide range of equipment, clean facilities, and a supportive staff, making it appealing for both gym newcomers and regular fitness enthusiasts. The gym maintains a strong emphasis on a non-judgmental atmosphere and inclusivity.
However, customer service and billing issues have caused frustration for some members, with reports of delayed refunds and unresponsive management. Maintenance of equipment is another area needing attention, as several users reported broken machines that have not been promptly repaired.
Pros:
- Spacious and welcoming environment
- Non-judgmental atmosphere
- Wide range of equipment
- Clean facilities
- Friendly staff
- Affordable membership rates
- Supportive trainer and classes
- Open 24 hours on most days
- Convenient location
- Offers special amenities like hydro massage beds
Cons:
- Reported billing issues
- Unreliable equipment maintenance
- Mixed reviews on customer service
Location / Contact
- Address: 7621 Evergreen Way, Everett, WA 98203, United States
- Phone:+1 425-315-7070
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 110 reviews.
The address is: 7621 Evergreen Way, Everett, WA 98203, United States .
The contact number is +1 425-315-7070
This service is listed under Gym .
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L Wa
9 months ago
It's a pretty decent place. Four or so years ago when they first opened it was a mess. I think they fixed it though the staff are friendly.
Lisa T.
9 months ago
I LOVE this location because it has some of the nicest people working there! Kierra ALWAYS goes out of her way to make me feel welcomed and appreciated! The 2 Gavin/Gavon's and Drew are delightful along with Jake their Manager. I am still learning everyone else's names but overall this is a solid team that strives for quality customer service, clean ambiance, and welcoming attitudes. Top scores for this one! Thanks to all who work there! You are seen and appreciated!!
Nelson Balignasay
9 months ago
Traveling with Planet Fitness has been great! And checking in meeting helpful staff makes us want to exercise in a clean environment. Great place to exercise when home and while traveling.
Ebubekir Uyar
10 months ago
Best place to play with your fkn phone. Especially leg press. Fk you.
Bernard Wacher
10 months ago
Pretty good shower. Bring your own towel, etc.
Mellysa Clauder Lysa JoneSmith
10 months ago
I haven't been there yet so I can't say five stars but I'll be there before too long I just got a membership
Chris Gruse
10 months ago
Love planet fitness! Always looking forward to relaxing 😎 after a long day at work and being welcome 🤗 in & out of gym with no judgement …
Micah Wessman
10 months ago
The staff at the Everett gym are always very friendly, they remember our names and always engage when we enter. The facility is cleaned to an almost obsessive level and I always feel comfortable there.
Oleg Pikovets
10 months ago
This location has very bad customer service, especially at the front desk. Don't sign up here, go to a different gym down the street. Their "system" has double charged me twice in December and January. It was refunded but only after I had to call and ask about it and then wait weeks for the resolution. They will have you sign the paperwork through the app but refuse to cancel the membership over the phone even if you're out of town. It was great while it lasted but all of these problems aren't worth it. There are better gyms with better service and better business practices.
Beckey Ranstrom
11 months ago
Love the gym. All shapes and sizes and no judgement!