Mountainside Fitness Gilbert offers a comprehensive fitness experience with an array of modern equipment, friendly staff, and top-notch personal trainers. The gym maintains a clean and well-organized environment, making it an appealing option for fitness enthusiasts of all levels. Patrons appreciate the attentive customer service, excellent childcare facilities, and the variety of group classes available.
However, some members have raised concerns about the temperature in workout areas and issues with customer service regarding cancellations and refunds. Despite these concerns, the gym remains a popular spot for many, especially for those who value quality training and a positive atmosphere.
Pros:
- Friendly and professional staff.
- Clean and well-maintained facilities.
- Excellent personal trainers.
- Variety of workout equipment and classes.
- Great childcare services with cameras.
- Convenient amenities like towel service and smoothie bar.
- Positive and motivating environment.
- Responsive management to member concerns.
- Spacious group workout rooms.
- Flexible and knowledgeable trainers.
Cons:
- Temperature in workout areas is often too high.
- Issues with canceling memberships and refunds.
- Childcare hit or miss in terms of staff quality.
Location / Contact
- Address: 3345 S Val Vista Dr, Gilbert, AZ 85297, United States
- Phone:+1 480-821-9501
- Website:mountainsidefitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 110 reviews.
The address is: 3345 S Val Vista Dr, Gilbert, AZ 85297, United States .
The contact number is +1 480-821-9501
This service is listed under Gym .
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A Love Outreach
2 years ago
Just joined today, and Jackson did a great job of explaining everything. He gave me excellent tour of the club, and answered all my questions.
theresa siler
2 years ago
Great gym, updated, clean and well maintained. Up to date equipment and a large variety of new machines.
Kevin Wilkins
2 years ago
Finally! no mask mandates! I'm heading to Mountainside Fitness who fought for our freedom early on. This is the only gym I'll attend... dropped EOS and have never looked back.
Irianna Torres
2 years ago
Best gym I’ve been to. It has variety of equipment lots of fitness classes, awesome personal training, and a sauna and steam room!
JENNIFER MARKSBERRY
2 years ago
Everyone has been great from Day 1. Child Care is awesome! Taryn, my trainer, is amazing and I actually look forward to working out now!
Angie Benjamin
2 years ago
I came to this Fitness center for one reason and one reason only, JOSH BENJAMIN. He's a personal trainer there and the best your ever going to find both for personal gain and goal oriented as well as professional and personable!He leaves so will I.
Rich S
2 years ago
trying to cancel my membership until the pandemic is over with. they are refusing unless i come into the gym. in other words, i dont want to go to the gym due to health concerns but they will only cancel if i come into the gym and put my health at stake. the worst part is i cancelled my membership a little over a year ago when i went out of town for a few months. they let me cancel through email. shameful attempt to force someone to pay for something they dont want
Russell Simmonds
2 years ago
Pretty nice. Not my favourite gym I've ever been to but its waaaaaay better than eos and has decent equipment. The personal trainer costs felt super high but other than that everyone has been very helpful and nice!
Kyle Kaspari
2 years ago
As other have mentioned, extremely disappointed in their handling of things during the pandemic. I work in healthcare with high exposure and told them this yet they still insisted I come in to freeze our account during the height of the pandemic. Froze our account and since they were closed during part of that “freeze” time I thought we would be allowed to continue the hold. Nope, continued to charge us. Went in to try and get refunded for 1 month (didn’t go to the gym for 5 full months) and they refused to work with us at all. Lost my family as well as many other who we have told about our experience. Had been happy there for 3 years and would have continued on for many more if it wasn’t for their complete lack of flexibility toward customers during an insane time.
curry frary
2 years ago
I will never do business with this gym again. They have no problem signing you up over the phone when it comes time to cancel your membership nobody is willing to help. They say you need to come in to cancel but when you do the person in charge of that is never there. I was a member of LA fitness for years and when I wanted to cancel my membership they did everything over the phone with no questions asked. I will be taking my business back to LA fitness