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Mountainside Fitness Gilbert offers a comprehensive fitness experience with an array of modern equipment, friendly staff, and top-notch personal trainers. The gym maintains a clean and well-organized environment, making it an appealing option for fitness enthusiasts of all levels. Patrons appreciate the attentive customer service, excellent childcare facilities, and the variety of group classes available.

However, some members have raised concerns about the temperature in workout areas and issues with customer service regarding cancellations and refunds. Despite these concerns, the gym remains a popular spot for many, especially for those who value quality training and a positive atmosphere.

Pros:

  • Friendly and professional staff.
  • Clean and well-maintained facilities.
  • Excellent personal trainers.
  • Variety of workout equipment and classes.
  • Great childcare services with cameras.
  • Convenient amenities like towel service and smoothie bar.
  • Positive and motivating environment.
  • Responsive management to member concerns.
  • Spacious group workout rooms.
  • Flexible and knowledgeable trainers.

Cons:

  • Temperature in workout areas is often too high.
  • Issues with canceling memberships and refunds.
  • Childcare hit or miss in terms of staff quality.

Location / Contact

Rating Stats

4.4

out of 5.0

14 reviews
5.0
2 reviews
4.0
5 reviews
3.0
7 reviews
2.0
82 reviews
1.0

Reviews (110)

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Taryn is the best personal trainer we’ve had! Very professional, but also makes the session fun! She doesn’t push you so hard you feel like you’ll pass out, but also doesn’t let you slack either!

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Looking forward to the very well kept Sauna and Steam Room.Since this original post I've been several times to the Sauna and Steam rooms. The locker room is very well kept with plenty if towels. The showers are hot and the blow dryer is a convenient touch. The Sauna and Steam rooms are hot. Very much enjoy going 👍 …

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Friendly staff, lots of machines, clean environment. I personally think the floor layout is very confusing and it has taken me a while to learn where everything is- BUT there's always an open squat rack and the staff is always more than willing to help. I also love a gym that stands up for what they believe in.Definitely worth the price.

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I was processed by the general manager quickly and efficiently but always felt that he cared and my satisfaction mattered. The staff were always friendly and eager to help and answer all my questions. The gym was very clean, organized and the general atmosphere was relaxed, making one fell at ease and comfortable.

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Been a member for 4 years, their service and quality has really declined. Will not be renewing for another year. They do a poor job explaining fees and work hard to extract money from you. If you’re looking for a new gym membership, you’d be better served saving the money or finding a cheaper one elsewhere.

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Tried out the gym once and it wasn't for me, had to pay 100$ on top of the 35$ for my first month to get out of it. Yikes you'd think there would be a grace period, 3 days isn't enough. Definitely agree with the other reviews about extracting your money however they can. Weird way to do business in 2021 with other great options out there.

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I’ve been to multiple Mountainside locations and the Gilbert one is by far my favorite! Mostly because my fav personal trainer, Shelby, is there! I’ve trained with Shelby twice a week since February and I’ve had such a great experience. This has been my first time using a personal trainer and the accountability and encouragement has made all the difference. While I may leave every session completely exhausted and sore, I feel equally accomplished and stronger. I would highly recommend the personal training at Mountainside and especially with Shelby.

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The training department at this location is stellar. If you're new to this Mountainside location and you're looking for a trainer I'd HIGHLY recommend Shelby! She's the best trainer there , she'll push you not only physically but mentally, and she's beyond encouraging. She's extremely personably as well, when I get trained by Shelby it feels like I'm working out with a close friend versus a personal trainer. LOVE her!

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This gym is always clean. Never jam packed. Great customer service. For the people who have issues with other people not wearing masks, you should probably just stay home. Everyone is respectful with their masks here, don’t let bad reviews like theirs determine your joining or not. The kids care is amazing, you can watch from all the cardio equipment right on the screen! So many things to choose from, you can literally take any workout here and have everything you need.

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We really enjoy this location! The childcare area is awesome and all 4 of our kids enjoy going :) They have a lot of choices of equipment and classes.We have been doing personal training with Shelby the last several months and really enjoy working with her! She is knowledgeable and really customizes workouts to our different needs. Highly recommend her and this gym!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.4-star.

This business has 110 reviews.

The address is: 3345 S Val Vista Dr, Gilbert, AZ 85297, United States .

The contact number is +1 480-821-9501

This service is listed under Gym .

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