Fitness Connection

Simply put, the management would rather lose a customer who goes there 6 times a week then simply make 1 piece of equipment OF ITS ONLY TYPE, blocked due to covid-19 restrictions. I understand the spacing policies in place but when you have at least 5-6 pieces of equipment for leg workouts and only 1 decline chest press machine, I would think they could make some compromise for customers that want to use that piece of equipment. I politely asked the staff and two managers to make the equipment available over the course of a week and the answer today was, "WE CANT RE PURPOSE THE FLOOR BECAUSE YOU WANT THAT PIECE OF EQUIPMENT AVAILABLE." My answer was process my 30 day notice to end my membership which the manager happily did. This was suggested by the blonde manager by the way! Not a way to do business especially when many are struggling during this pandemic!! I'm going to Fitness Nation around the corner from this location. I'm sad because I really like this gym. The staff is great but the managers need to retain customers, not close their memberships!

Well the person who helped me get my membership put in my bank account number incorrectly. I had signed up for automatic withdrawal but that never happened since my payment information was entered wrong. When I first called customer service they said my account had insufficient funds every month. When I called my bank they never had any pending withdrawals. I checked accounts and they entered the information wrong. It's quite unfair that I had to pay $158.00 when the person who helped me didn't even do the job right. Also the only reason I went to the gym originally is because when I called the manager said they had an open house so I could go try them gym. I went initially thinking I could pop into the gym for a zumba class and then decide if I wanted to join. But there was no open house, that was just a way to get me into the gym. To be quite honest the person who helped me was very pushy but I could also tell he didn't really care to help me. Might consider moving to a different gym because it's unfair that I had to pay when the employee wasn't paying attention and entered my information wrong.

Can’t give zero stars but here is an alert. Cancelled my membership in October in person like they tell you to do. Pay for the month of November as what was agreed upon in the contract..fine but find out they have lost my cancellation contract. So the whole filling out the contract In person was a complete waste of time as they are astoundingly incompetent. They then charge me the annual members fee because my account makes me still “active” even though I have cancelled. That makes me extremely mad but fine whatever. After repeated calls and again another in person chat they assure me that I won’t get charged any more. Well next month comes and you can guess it. I get the charges. I have had to call my credit card company to block them from charging me for the future and to dispute the charges for this month because they can’t do their job right the first second and now third time. The front desk is telling me management won’t talk on phone and now I have to call an 800 number. There are so many freakin gyms in this area this is NOT worth it.Arrogant, terrible customer service, nothing but excuses and the gym isn’t even that great plus their daycare checkin system is a joke. I hope this post saves someone else the time and money and hope they find something else.

Fantastic gym for the price. Tons of different variety of machines way more than LA fitness. The only downside I would have to say is the sauna doesn’t get too hot 🥵 . Moreover, their Prices don’t burn🔥 a hole through your pockets. So I can live with it. …

After a disappointing experience with 24 hour fitness I came to fitness connection and I was not let down. The gym has enough space for everyone and the prices are extremely reasonable. I had the pleasure of getting assistance from their beautiful worker Bijon Willis. She was extremely thorough and answered all my questions. Highly recommend this gym and if you do come make sure to get help from Bijon!

Fitness Connection, why are you charging for minors to use the gym when most kids are still mostly home with no exercise? If they are coming with their parent or guardian you should not be charging! I love the facility but that’s a definite TURN OFF! Now I regret leaving Planet Fitness because my daughter could come on my black card without me having to pay extra. You guys should consider that during these times.

We are much happier here than 24 hour fitness! Tons of cardio and weight machines are available we always find what’s needed. They stepped up the cleaning over the last couple weeks as well. I’ll be even happier when they open on Sundays and open the dry sauna 😁. …

After a club that I was a member at closed down (Texas Family Fitness) and sold their customers to Fitness Connection, I went to the club and met with Maddie and actually just wanted to cancel. She was very helpful and I was in and out in no time. I came back in the next day to check the place out just for the heck of it, and was impressed at the number of machines, free weight access and a dry sauna. The place was clean and decided to forgo cancelling and asked Maddie to not cancel my membership. Every time I go in now, I am greeted with a smile and unlike at Texas Family Fitness, not pushed to buy things I do not need.

The gym reopened today 05/18/2020. Let’s keep it clean. 😷🦠🧫 …

FC is a very nice gym. The place is huge with tons of equipment. It is very clean with excellent ventilation and great cooling. The staff is crazy friendly, always willing and able to assist you will any questions or issues. Probably one of the nicest gyms I've been in, especially considering the price of $10 a month!!! I would highly recommend.