Gold's Gym Waxahachie

I am so glad Gold's has opened back up. I missed their facilities during the shutdown several months back. I've been impressed by the increased cleaning protocols and respect for the mandatory mask policy of the staff. I appreciate the staff who help enforce the masks since there are so many members that refuse or blatantly don't wear masks. I see a lot of people leaving reviews of proposed "victimization," but I have watched the managers walk through repeatedly asking members(independent of gender or age) to put masks on, only to observe members pull masks off once they are not being looked at. Whether you like the masks or not make it easy on yourself and them and help all of us by just putting your mask on in the first place, that way we can keep this Gym open during this pandemic and enjoy all the improvements they're working on.

RUN AWAY!!! We were loyal Golds customers for years. Then the pandemic began (mid March 2020). They gladly took our money for months while we stayed home. We finally canceled our credit card and tried to quit. First the manager did not return our call. Then they said it had to be in person. Yesterday my wife went in person. She gave them our new credit card number to settle any balance. They told her that only I could cancel the membership. I went today and they said the manager was at lunch (after 5:00 pm). I waited for his return. He told me that they would continue to charge the card number that my wife gave them. They purposely take you for all they can. They make it difficult to quit, then when you do they charge you for an extra month.

Canceled my membership Nov of 2019 after breaking my foot. I went to the front desk (in a cast) and was told no problem, just come back when it’s better. Been with Golds for years. I received a call from collections two months ago saying I owe them $260 for non payment of dues - AFTER I already canceled. I thought it was a mistake so I called the office and sent numerous emails to management trying to get help to clear it up. I would even pay the fraudulent charges just to keep it off my credit. Nobody offered help or a resolution. This fraudulent charge is now a black mark on my credit. P.S. I’ve never written a bad review in my life. Plenty of other honest gyms in the area. Don’t get trapped like me.

Worst gym I’ve ever been a part of. Not only did I cancel my account a year ago they kept charging me. Apparently my card was “accidentally” placed on someone else’s account. And I forfeited my right to refund after not noticing for 90 days. So 600 dollars thrown away. And they refunded me 100 dollars. Place and staff are complete jokes. Highly do not recommend this gym. If customer service is high on the list then this place is definitely not for you. Big corporation who only cares about themselves!!!

Great place to workout staff is very friendly I just started here love it

Stay away! This place is a Petri dish. And they keep charging you after the 90 days membership expires. They are Thieves!!

I was charge for late fees that wasn't even mentioned to me and I was coming in in the next 2 months and nobody said anything. Poor communication and they won't waive anything.

Great gym. Respectful staff. Cleanliness is well expected. I am proud to be a member of the Waxahachie location.

Gold’s Gym in Waxahachie is a great gym with excellent equipment spread throughout so your not bumping into people. The only complaint I have is the movie room, they play the same movies over and over for weeks at a time. I will gladly donate my DVD collection if they need more movies.

Excellent gym with decent pricing, friendly staff, and great group classes. I did the basic rate and got some personal training with Gerald. He helped me get into great shape and understand more about managing my own fitness. I'd recommend this gym to anyone nearby just for the hot tub and cardio theatre. 10/10