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Gold's Gym Waxahachie offers an impressive array of fitness equipment and friendly staff dedicated to maintaining a clean and welcoming environment. The gym caters to various fitness enthusiasts with its diverse equipment and classes, including a cardio theater and pool facilities. Members appreciate the accommodating and helpful staff, ensuring that all equipment issues are resolved quickly. The gym also emphasizes cleanliness, which is a significant plus for many users.

However, there are frequent complaints regarding their billing practices, making membership cancellations challenging and often resulting in unauthorized charges. The management policies have also been criticized for their lack of responsiveness and transparency. Those sensitive to loud music may find the environment less ideal, especially during spinning classes.

Pros:

  • Wide range of fitness equipment and classes
  • Friendly and helpful staff
  • Clean facilities
  • Quick equipment repairs
  • Cardio theater and pool
  • Welcoming atmosphere
  • Encouraging community
  • Respect for cleanliness and mask policies
  • Friendly environment for all fitness levels

Cons:

  • Challenging membership cancellations
  • Unauthorized charges reported
  • Loud music during spinning classes

Location / Contact

Rating Stats

3.7

out of 5.0

42 reviews
5.0
9 reviews
4.0
5 reviews
3.0
12 reviews
2.0
42 reviews
1.0

Reviews (110)

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The Gold's Gym in Waxahachie, Tx is a good place to workout. Also has a good facility for kids. A nice big area for children they also a day camp for older kids up until 8 years old. Swimming and wet area is very clean a large locker room.

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Had to cut my workout in half because they turned the pool temperature back up to 90 degrees. Great place to go if you want to boil an egg while doing your laps. Place is still being kept clean though. Machines are being fixed quickly. Rest of the gym is above average.Update - -Bathrooms have been looking better. Pool temperature as been consistently around 85 which is a huge improvement and an acceptable compromise. At least Im actually able to do a decent workout. Ive noticed swimming participation is way up, probably because you are no longer at risk of catching on fire during your laps. If the temperature ever gets consistently down around 82 I'll give 5 stars.My 3 star experience is based on the temperature of the pool, which is typically 87-90 degrees. This is the only portion of the facilities I use. The front desk says they keep it this warm because people complain about it being too cold. The proper response to this would be to tell them that if they were to swim instead of simply float around they would find themselves comfortably warm in a matter of minutes. If someone complained that the gym air was too cold would you turn up the temperature to 90 degrees to make the ones who just sit around comfortable? No, because doing so would create an unsafe condition for those actually putting forth some effort in their workout. Anything above 85 degrees in a lap pool poses a danger of heat exhaustion for anyone swimming more than 300 yards at a decent pace, so I have to limit myself to a partial workout so the management can satify the members who want to turn the lap pool into a hottub: this is particularly ironic considering there is already a hottub right next to the pool. A simple Google search is all that is needed to find that an Olympic pool for lap swimming should be between 77-82 degrees. I would also venture to guess there is a tremendous amount of money lost in electricity from overheating that pool.In addition to the pool temperature there are broken sinks in the men's locker room that have been like that for a while, and the swimsuit dryer took a month to fix. Considering how new this place is that is simply a product of poor management; a conclusion that is further supported by the amount of trash that is present on the floors in the locker rooms stalls in the evenings.3 stars is generous.

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What can I say? It's Gold's! It has almost anything the average fitness or bodybuilder personality could want. You're always going to want to be better and when you've done all you can there's saunas and showers to relax in. If it didn't cost an arm and a leg to be a member I'd be a lifetime member but it's "reasonable" for what they offer.

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Men's Locker Room and showers need improvement on their cleanliness. Would expect there is a daily cleaning schedule to keep them clean throughout the day, not just once a day, and management is checking on their condition.It seems like there are no performance requirements or standards on the above.Suggest that the interior of the lockers get wiped down on a weekly schedule also.Finally, today, the Men's Locker Room was basically closed at 9:30AM to have female attendants clean it and power wash the showers. At 10:20AM it was still being cleaned. Wouldn't this type of cleaning be better suited to pre opening or post closing hours. At a minimum, why not inform guests beforehand that the locker/shower facilities will not be available for a scheduled time to do this type of deep cleaning.

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I have faced numerous issues with this place to the point I had file a lawsuit against them:Accounting issues: I have cancelled my membership in August 2017, their front desk staff sign a piece of paper and say you are all done but till date they are charging my credit card. There is no responsible person there, no account manager or a supervisor. Always will give you a run around and hang up on you. Finally when i got hold of Ms. TORI ARZOLA the operations manager she cancelled my membership and with in a week a debt collections agency started to call me about payments for Golds. THIS IS RIDICULOUS. NEVER EVER GIVE THEM YOUR ACCOUNT DETAILS.Equipment Issues: Literally any day you walk in 50% of the equipment is not working with a pathetic sign that it is out of order. The whole place stinks like a rotten meat locker and no one is ever there to clean up the place. Stay away from this place, you would be glad for your health and wealth.

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This place is filthy the mens room smells like Urine. The sinks are always dirty as is the floors the soap dispensers empty. The machines again dirty. The employees do not wipe the machine down after using them they also do not insist the people they trained to do so. The trainers are obnoxious and rude. The most unprofesional group of people I've ever seen.To pay one of these out of shape trainers to assist you to get in shape is a scam they are not trainers they are robbers. You join at your own risk and should be aware of the workout scam these trainers are pulling. It's a joke. I watch these trainers and they are not professional and you pay the $1000.00 at your own loss. This place has potential but not with the current management.

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The gym experience has been fine as far as facilities. But please be aware that Golds Gym Corporate has an F rating with the BBB and participate s in unfair billing practices. If for any reason you need to change your dues payment info . You cannot do it online you will have to go the gym and fill out a form. If you're out of town get ready to be charged a $20 decline fee each time they hit your card and this will continue until and sometimes even after you fill out the form. There is no customer support and if you try to call the Corporate office in Dallas you can try ever extension and no one will answer the phone.

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The gym facility is nice. However, it does not compensate for the inadequate staff, especially in the membership area. If you decide to sign up, good luck canceling your membership. They have a 30 day cancellation policy, meaning you get charged for the month after you cancelled your membership, that they cease to explain until you're calling them asking why you are being charged for the month after you cancelled. Wait, it doesn't stop there. You'll most likely be charged for the following month as well. Typically, it is this point when people tend to lose it and ask to speak to the general manager who happens to still be sick from last month when you called to discuss the "30 day policy" no one informed you about. They don't know when he/she will be in next either. How convenient?! They preceded to asked me if I had my carbon copy to verify the date (which I already knew) when I cancelled my membership. Luckily, I was prepared for this ring around because they are pretty notorious for unauthorized charges. After verifying the date, per carbon copy, I'm asked if I could bring that record to the gym so they can update my account. No you didn't read that wrong. They asked for the carbon copy of the ORIGINAL which they kept for their records. Sounds to me like this gym is completely and utterly disorganized. So I warn you, don't sign up here. The facility is just simply not good enough to compensate for this.

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Indoor pool is great. Staff is very friendly and very clean facilities

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Seemed to be a very nice place, with many options. I took a tour. Very informative staff.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.7-star.

This business has 110 reviews.

The address is: 505 N Hwy 77, Waxahachie, TX 75165, United States .

The contact number is +1 972-268-7828

This service is listed under Gym .

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