Life Time

Like going on vacation to exercise. One of the best decisions I’ve made.

I was called by an aquatics team member asking if I wanted to bring my kids in for a free swim lesson (ONE) to which I accepted. However, I was unable to attend the lesson due to schedule conflict. There was no mention of running my CC on file for absolutely anything! That was the end of June. My family never attended a swim lesson. August invoice rolls around I see an extra charge to my card for $157.50 so I call to find out what this was for and was told it was a recurring monthly service charge for swim lessons for my kids that I NEVER signed up for and NEVER granted authorization to run my card for. So, they tell me they will cancel the lessons and refund my card and it would take up to a week for it to reflect. That was August 1, I called again on August 9, and now again today because the money has not been refunded. Every time I call, I get the same answer: “we will cancel the lessons and refund the card”. And every week neither one of these promises have been kept, so today I asked to speak to the manager and was told it would be Monday before I would get a call from said person. This is dishonest business and makes me feel uncomfortable having my card on file with a company that feels they are at liberty with no authorization of any sort to just take money from people’s accounts for services they never signed up for and never rendered!!! I am happy at the Fort Worth alliance location but this was the location I originally signed up with before we relocated and I will certainly be transferring my “home” gym to Fort Worth and never stepping foot inside this old run down and untrustworthy establishment again. Pay close attention to your statements because you’re dealing with commission- greedy employees. The end.

My experience here has been extraordinary for the first quarter century that I have been alive. I have been a gym member here since 2006. Upon graduating college, I would typically show up at 5:50 am in the mornings on Wednesdays and Fridays before work. From Fall of 2018 to Summer of 2022 I was 100% always treated CONSISTENTLY the same. It appears as though the trainees, guests and customers have an obsession with talking about Credit Cards. I feel sympathy for one of the customers whose name I will not say. The heavyset gentleman insisted upon shooting a stranger. FIREARMS ARE STRICTLY PROHIBITED AT LTF. These words make my OLD hometown city look not quite as good as it used to. I have had 2 trainers here in the past and have no complaints about either of them. I LOVE Lifetime Fitness and have been to a total of 5 locations and I truly like this specific floor plan of this particular location off of Church street. I will always carve out some time on Sundays also known as the day of rest to work out at this location. I will always stay LOYAL to this location.

Patti was a wonderful Pickleball instructor. She is very knowledgable and most importantly for a newbie like me, fun! Thank you Patti!

It is very inconvenient that all the people uses the family changing room to walk through the pool area! Countless times parents and kids have to move to let them pass, I cant change or bathe my daughter comfortably because there is always a guy or two walking and looking around! 3 weeks ago they had a pickeball tournament and it was literally filled with men, one was even washing his face there! Please do better and protect our children! Put a big sign out there! if you have the capacity to have people by the pool checkin if they paid for pool use you have the capacity to place a worker there prohibiting the access to people without kids in those changing rooms! There is literally a big glass next to those rooms that could easily become a door!

OMG! Addison, in the Lifetime cafe, is so good at her job. She is such a hustler and has such an infectious positive energy with her! I got my shake almost immediately after being ordered, and I couldn’t have asked for better service. She seriously deserves a raise/promotion.

Great gym, not packed very big.

Loving every moment I spend there , specially the Zumba classes.

Excellent club with many options. Great cafe and great outside pool.

Indoor/Outdoor Pool