Gold's Gym Brassfield

Got a free day pass online to check out the gym. Went to the gym and spoke to very friendly representatives. After signing in I was told that I had to pay 15 dollars for a guest pass.Thanks for letting me sign in twice and emailing me a free pass.

Not recommended. Gym will NOT respond to email inquiries/suggestions. Preference is always given to members who pay additional monies for services like "bootcamp". See below for more details. Facilities are ok.Twice this week (Monday and Wednesday) the members using the basketball court were kicked off the court so that "bootcamp" could use the space. On Monday there were over 20 people using the court, and less than 8 "bootcamp" participants. On Wednesday there were only 5 "bootcamp" participants.I know of multiple members who have cancelled their membership due to this - but Golds does not care one whit since the bootcamp members pay extra money that makes up for the difference for those who cancelled.Other than the staff not giving a rats ass about members complaints, the GYM has good enough equipment, a serviceable pool, and a basketball court (tho don't plan on using it during peak hours [545PM-7PM M-TH] due to bootcamp, which may or may not take place as there is no set schedule or location for this at this time.It basically works like this, if enough people show up for bootcamp, then they kick everyone off the court. If not enough people show up, then people may remain on the court. Which means you are rolling the dice each day you go to the gym to play pickup, full court basketball.

Down graded The Rush. Took away hours of operation and took away 35 pound weights. Reduced space available for normal members with cross fit area. If I’m getting less of a product I would expect a reduction of price in my contract. This won’t happen. It’s a matter of time before a competitor comes into the area offering 24 hrs and a superior product. For now I am stuck with this.

Wife was a member but due to class instructors not showing up and cancellation of class with no notice given. It is disappointing to pay out so much money and not geting what was advertised. The local YMCA is a much better organized gym.

I go to the one on Wendover, Randleman Rd, and this one several times a week and the Gold’s on Brassfield is the LEAST friendliest of all 3! When you walk in they don’t greet you, I’m used to staff smiling and saying “have a great workout!” But they don’t even make eye contact with you. You scan your card in yourself and at first I thought it was to save us time when there is a long line but now I see it’s so they don’t have to interact with you at all!! Also, there is NO signal in the gym. I have to connect to their WiFi (which is spotty) every time I come and if you’re in the locker room or the “lady’s zone” then forget about WiFi because it doesn’t work at all. The only time I come to this one is when I am forced to come because I happen to be on this side of town but if I can help it I would never come to this one and just stick to Wendover!

Horrible experience stay away, loved it at first but didn’t have time to get my monies worth with a busy work schedule so canceled my membership after my 3 month commitment was up, probably a month or more after my cancellation and not having visited in more than a month they started charging my bank account for things I was not purchasing, after a couple of visits and calls and the manager somehow never being available to help i figured out they do not verify information for purchases when you give them a name ,so in theory you can get in free or buy items they sell at the front without being that person, there was a person with the same name as me and they didn’t verify the information and charged that persons protein shakes or something to my account more than once even after I called complaining and asking to be removed from the system, which is apparently “not possible”. Ultimately had to file for fraud with my bank causing me to be without a bank card for numerous days to stop them from taking my money. Would leave less than one star if possible customer service is horrible and management is mysteriously never available.

10 year member, everytime I try to relax in the hot tub or steam room in the AFTERNOON, the clean up people are pressure washing and creating a very disruptive environment in the midde of the afternoon. They should be cleaning up during the hours that genius Golds Gym decided to close, so they don’t have to disrupt members like me that pay money every month to keep this place open.

Well maintained and stocked facility; everything was clean and orderly with a generous array of machines and equipment to work with. Helpful staff and nice features like a separate workout area for women who might be uncomfortable out on the open floor, a pool and sauna, basketball area and plentiful (clean!) lockers.

Great gym with great variety of equipment for beginner to professional. Staff is friendly and is over all clean. I deducted 1 Star because I feel the gym doesn't set a culture for overall cleanliness and respect for equipment and other members. Examples include weights never being re-racked or benches wiped down. It's unacceptable the amount of lazy savages that can't be bothered to clean up after themselves

I’ve been working out here 4-5 days a week for seven months, and I’d definitely recommend! It’s completely set up with tools to get in shape. The gym is well set up with a variety of cardio machines, assisted and free weights for lifting, and a large area for ab and body weight workouts. They open up early enough in the morning for me to get plenty time in, and the staff is always friendly (kudos to y’all, I’d be exhausted at 5 am!) I only wish there was a larger pool, but the lap pool will work. Always look forward to going to Gold’s!