Planet Fitness

We love our PF. Jay welcomed us professionally but with the utmost courtesy. He has become someone we look forward to seeing each morning. We love this place.

Was denied a new key card my keycard is broken dont like the app takes too long to open. Commented on my gallon of water not knowing that I keep it in my locker and refill the small bottle I was carrying.. killed my gym vibe. If you see me with it on the floor then say something.

They don't enforce their own mask policy.(1/9) They have since posted lots of signs, but make no effort to enforce policy. Multiple people congregate at a cleaning station without masks, presumably breathing hard from working hard. Hampton has the highestcovid positivity test rate in the state, > 25%.

Was the perfect time of day to go for someone whose just started! Not allot of ppl so it wasn't overwhelming :)

Horrible customer service. There is a power outage currently and their systems are down. I wanted a bottle of water because their water fountains are taped because of rona. Well they wouldn’t sell a bottle to me because their systems are out. They should have basic decency to either take down my details and charge me later or give a water bottle away for free. I’ve been a black card member for a year. Is this how you treat your customers? Even thru the coronavirus I didn’t cancel my membership knowing that I knew I was going to come back once it opens. But this sort or customer service training makes me reconsider my business here.

I had to cancel my membership within 20 days of buying one. I thought I was going to have to pay an annual fee but they didn’t charge me! I talked to the lady at the front desk and she said they won’t charge me. Very great customer service.

Worse PF Ive ever been to. It is small, EXTREMELY over crowded, which makes it very hard to have a meaningful work out unless you are a runner. Threadmills always available. if you do anything other than pretend to be a hamster on a hamster wheel, avoid this PF and go to the other PF in Newport News. Machines seem in better shape and you get a much better vibe instead of taking a number just to get on any machines or free weights.

I had to go to this location when our NN location remodeled (floor). They were super nice! Clean and the staff were super friendly! The only thing for me was how small they were. NN has a lot more room. I don't like feeling like I'm so close to someone while I'm working out.

Pretty good. Everyone’s really nice. Lots of cleaning protocol. Generally not that many people after 5pm most days. The only thing is there’s no weightlifting areas, only smith machines. I would say it’s worth the money

Nice staff but very small. Also, no one watches the 30 minute area. Most of the members go inside this area and sit on machines or occupy machines for several rounds. Since the 30 minute area is unique and meant for people who will do it the right way, other members who are not using this area correct should not be in it. It's so frustrating also I haven't seen a trainer at this location.