Planet Fitness located in the Riverpointe Shopping Center, Hampton, VA, is known for its 24-hour availability and affordable plans. The gym promotes a “No Judgement Zone” atmosphere, catering to both seasoned gym-goers and beginners. Friendly staff and clean facilities are frequently mentioned, although the gym's small size and equipment maintenance issues are noted by some members.
The facility provides a relaxed environment with amenities like massage chairs, but some customers experienced problems with broken equipment and questionable hygiene. If you're looking for a budget-friendly gym with a positive vibe, Planet Fitness might be right for you despite its challenges.
Pros:
- Friendly and helpful staff
- Clean showers and locker rooms
- Positive and supportive environment
- 24-hour access
- Affordable membership plans
- No Judgement Zone atmosphere
- Clean facilities
- Wide range of equipment
- Additional amenities like massage chairs
- Consistently positive user experiences
Cons:
- Small and crowded facilities
- Frequent equipment maintenance issues
- Lack of heavy dumbbells and variety in free weights
Location / Contact
- Address: 1060 W Mercury Blvd, Hampton, VA 23666, United States
- Phone:+1 757-330-5367
- Website:planetfitness.com
Rating Stats
Reviews (111)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 111 reviews.
The address is: 1060 W Mercury Blvd, Hampton, VA 23666, United States .
The contact number is +1 757-330-5367
This service is listed under Gym .
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Day'von Major
2 years ago
Dominique is the best! I’ve had an issue with my account due to COVID and also a mistake made within their staff.. Was dealing with the issue since about March of this year. First day speaking to her she helped and got my account back into good standards with no problems, attitude or run arounds! She was a great help and was very much appreciated! Besides that, the gym isn’t bad, smaller than most other locations but never had a bad experience their. Staff is friendly!
Garrett Hopkins
2 years ago
If you're tight on money and still wanna workout then it's a good deal. Although sometimes I go and it's so crowded that I just leave because I don't want to waste my time waiting for machines or weights. Definitely not a bad place though.
Jay Scott
2 years ago
Hands down the worst Planet fitness staff ever. They make everything insanely difficult. I was recently displaced from my home in New Orleans by Hurricane Ida. I attempted to upgrade my membership in the app so I could use the Hampton, VA gym but the app would not let me upgrade. I went to the gym and they could not help me upgrade either. Instead of letting me use the gym until they fixed THEIR PROBLEM, they insisted that I pay $5 a day to use the gym until I was able to resolve their issue. (key word being "I" because they had no intention of helping solve the issue. I was basically on my own). I can't even begin to explain the frustration of trying to workout to cope with having your life turned upside down by a natural disaster and having the planet fitness staff speak to you with cavalier uncaring attitude that clearly conveys that they don't value me as a customer or a person. Note: I haven't even gotten into the fiasco that I went through with them last year in 2020. But that is a story for another time.
Briel
2 years ago
Very friendly staff. Two stars for safety & the contract. It’s crowded all the time and I see many members walking around with no masks. They should only allow a certain amount of people in at a time or open back up to 24 hours. In my opinion, there aren’t enough machines or space to workout. The machines are ancient and I don’t like that this planet fitness makes you sign a 12 month term contract with a buy out of $58. I just moved here from GA and I have been a member at 2 planet fitnesses there and none have term contracts with a buy out. I’d rather pay the extra for safety and space.
Brittany Key
2 years ago
Definitely love the clean atmosphere. With the current pandemic, they are really dedicated to keeping the building/machines clean. They provide hand sanitizer at all the cleaning stations. Mask are worn when walking around gym. I feel safe working out. I am proactive about wiping the machines before and after I've use them for the added piece of mind. I don't want to solely rely on the last person's efforts (if any)
kristen Singleton
2 years ago
Got a membership a few months ago, love this gym and staff 🙂 …
Minista Jazz
2 years ago
I am visiting from out of town and must say that I am so glad to be a member of planet fitness. It is important for me to keep up my workout regime whenever I am and this gym location is clean, courteous, and comfortable. The selection of machines, the virtual training, the convenient QR codes that help to show you how to use the equipment are all a gigantic plus. Even though I am away, I feel at home with planet fitness.
Yanni c
3 years ago
The staff at night is the best, friendly and helpful, bathrooms seems clean, all machines are functional, I will appreciate if you can put wet wipes like other gyms, the hard paper towels and the spray doesn't clean the machines properly.
Angela Hunter
3 years ago
Friendly staff nice and clean place. They take care and look out for the health and well being of others. With all the things going on in the world it's nice to have some what of life getting back to normal. That's if life was ever normal. Have a blessed day, be kind and love all.
Brandie Brown
3 years ago
I am cancelling my membership asap. This location told me I can't bring my jug of water to work out due to image. Sounds like this company cares more about itself than clients. If I pay membership, I should be able to workout at my own comfort ability with my jug of water, or Gatorade or etc. Extremely stupid rule and unfriendly staff. Onelife just gained my business....