24 Hour Fitness

I agree with others reviews here saying it's difficult to cancel your membership. Look if someone no longer wants to be apart of your facility don't give them "corporates number" and saying "call them to cancel."lol this is supposed to be a business where if you obtained the membership here you should also cancel it here.Look some people just find better elsewhere don't hold them hostage by giving numbers you knowww will take forever to answer and cancel.You guys are making 24 hours business as a whole worse.You need to do better.P.s And the place does smell.And some of the staff is rude for sure do better.

I wish I could give it zero stars. Kevin is super rude and unprofessional. He got loud with me because I had the 7 day pass talking about he let me in out of the kindness of his heart and he didn't have to. He got mad because I told him I was trying out other gyms to see who I liked more. He told me if I didn't sign up I couldn't use my 7 day pass and since I went in to one class I had to pay a one day fee. Then he tried to get my friend to talk to someone on the phone. He even went as far as taking our id's from us to make sure we came back to talk to him after we tried out a class. Then the rest of the staff started to get loud with Kevin and started to follow us out as we were trying to leave. We asked for a number to call and put in a complain and they didn't want to give us one. After all of this I signed up with planet fitness where the staff was nice and friendly and didn't make me feel unwelcomed as I used a pay pass.

Nothing extraordinary. Good place to workout. Restrooms stinks and unclean, major part of the blame should go to the people who use it and really does not respect public property. Secondly management does not seem to bother as well or dont want to spend some extra cash and effort to keep it clean. Trainers are good and humble! With the shear volume of crowd it is difficult and wait for your chance...

Some, not all, staff members are very rude.Damned meat gazers in the showers.But the exercise equipment is great and plentiful.12.31.2018Just called to ask about today's hours, the guy told me "6 in the evening" I asked about tomorrow and he just hang up on me... rude mf.

This staff here is a mix between RUDE and excellent.i can’t tell you how many time I come in and don’t get greeted by the person at the desk. Most of the time the ones that don’t greet me don’t look up from their phone or appear to be day dreaming. Then there is the occasional staff at the door that is enthusiastic and pleasant and greet me with eye contact and kindness. That’s not a major deal just unprofessional and a huge pet peeve of mine.I also ya d a guy at the door argue me down about my membership being inactive(which is free because of my job, and he seemed to have no knowledge of the program and still argued about my membership). Yet when Him and I went to a manager or lead (whoever) the guy was super nice and manner-able and respectful. he knew exactly what the issue was and how to fix it and made it better in an instant.Also The treadmills could be updated as each one I choose squeals when at a moderate speed.

It's a gym. Nothing more, nothing less. It needs improvement and more active staff though. People camp out on 2-3 machines/stations at once, some of the equipment needs to be replaced, some items need to be reordered like the pulley ropes for weights and such. The bathrooms smell terrible, possibly cleaned once a day. I frequent here 4 to 5 times a week after work because I live around the corner, if it wasn't so close, I'd consider other options.

Signed up for a 3 day guest pass and was told by the front desk that we would have to pay a $20 drop in fee if we wanted to work out even though we signed up for the free 3 day pass

I tried to activate a 7 day pass. A rep and person who reports he is the manager, Ricky was really rude. It’s ridiculous that he is a manager. He reports that because I was a former member he will not give me a pass. I informed him that I had he pass printed outside he said that it doesn’t matter I’ve been to the gym before so I know what it’s like. Who talks to someone like this. He then told me to speak to Joel which is the general manager. He refused to call activate my pass. They even blamed me and said the front desk worker should not have let me work out. The service here at this location is deplorable!The general manager Joel was of no help either. He did not hear me out, made excuses for his staff and told me they tried to register me which was a lie. I told them I didn’t have a number they only asked if I had a number and I was not in the system . It’s unfortunate some management believes only their staff and not the truth. The other location registered me and I now have my pass. I now see why Ricky was so passive because he knew his manager would believe anything. The manager totally lost his cool over the phone and lacks problem resolution skills.

5 stars for now. I've gone a couple of times here on my way home from work. I usually go to the on Westheimer and near Wilcrest. But I gotta say I really like this one because it's bigger than any other I've been to and has a lot of mirror space not just one wall, which I love. I go around 6pm and there is a lot of people but there's so much room that it doesn't get crowded I still have plenty of space and machines are not all hogged up!

I wish I could give this gym 0 stars. The front desk staff is the most rude gym staff I have ever encountered. The sales manager lady is rude and prejudiced. Saying she doesn’t let guys like my husband in to play basketball...he registered for the guest pass and genuinely wanted a membership as it is a convenient location for us. The gym is dirty with paper towels in every exercise machine, has a weird smell and is quite crowded. My husband explained his experience to the general manager and said that he was upset at his treatment just because he was pre judged for being a black man and he is in the military and said his ID is not valid. The manager profusely apologized and did offer some discounts, but there is no forgetting the treatment and disrespect at this location. Go somewhere else. It’s overpriced for what you get anyways.