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24 Hour Fitness located at 5070 Richmond Ave., Houston, TX 77056, offers 24/7 access, allowing members to work out anytime, including early mornings and late nights. It stands out for its variety of equipment and classes, catering to diverse fitness goals. Friendly and helpful staff contribute to a welcoming environment. However, issues like cleanliness, maintenance, and inconsistent customer service have been reported. If you value flexible hours and a well-equipped gym, this location could be right for you. Addressing these concerns could significantly improve the overall experience.

Pros:

  • Open 24/7 for flexible workout times
  • Wide variety of equipment
  • Diverse fitness classes available
  • Friendly and helpful staff
  • Convenient location
  • Good safety measures in place
  • Positive atmosphere generally
  • Clean and maintained by staff
  • Engaging group exercise classes
  • Helpful trainers available

Cons:

  • Inconsistent cleanliness, especially locker rooms
  • Poor maintenance of equipment reported
  • Unpredictable customer service experiences

Location / Contact

Rating Stats

3.0

out of 5.0

58 reviews
5.0
15 reviews
4.0
19 reviews
3.0
14 reviews
2.0
14 reviews
1.0

Reviews (120)

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Absolutely terrible. Always super packed I can't even access one machine I have to use the free weights which are also taken most of the time. Not once have I went there without men approaching me and following me around making me uncomfortable. Unfortunately it's the closest to where I live but will have to try out different locations. Save your money and go elsewhere. It's like I'm just paying for standing in front of a mirror while people just stare at me.

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The gym itself is fine but the women's bathroom this mor ong was absolutely disgusting. There was trash and hair all over the floor and showers. There was a woman sleeping hunched over on the bench. Not the only location I've seen someone sleeping in the locker room. They seriously need to do a better job of implementing safety mechanisms for members and work on the loitering. I'm not paying much so I don't want to complain too much but this was just unacceptable

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Thoroughly enjoyed my experience there last night, July 8, 2023. Everything from the welcoming reception and tour from Sheldon, to the treadmill, the perfect Jacuzzi and those Jets, to enjoyable conversations with other guests❣️My intention was to visit all the other locations, but I had so much fun at the one on Richmond that... Well maybe on another day I'll go to the other sites I've heard that the one on Richmond is unbelievably busy daily and there are times you have to wait to use certain equipment. I didn't have that experience and glad to have been made aware in advance 🙂.Thanks for all I experienced.🛍️ The only not-so-favorable thing would be that there weren't any towels available for the guests to use, although they can be purchased. Fortunately, I had a towel in my gym bag so it worked out for me.

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Why is everyone quitting? Bring back that lady that attracted all the customers throughout the years.

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Everything is always in complete disarray. Facilities appear as if they’re never cleaned or maintained.

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This gym is getting worse and worse lockers most of the time is nasty,toilets most of the time dirty and no toilet paper,shower most of the time no soap and durty,but gues what ,the staff now using the privete guess restroom as a personal cus now they have a kye for it ,stuff need to use regular toilets so they can see how nasty most of the time lockers are ....NEED NEW MANAGER ASAP .

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I’m going to keep it short, I still have hope for the up keep of this location but my goodness. It’s been filthy for weeks. I can tell that the staff gives zero f’s, it’s so nasty everywhere! Is that mold??

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I wish I could give less . first of all, the have set guy at the front desk has Experience in customer service extremely rude. 2. Restrooms were extremely dirty, and trash flowing out of its trash cans all over the floor, toilet clog and no toilet paper.The place looks neglected. People pay good money to use this Facilities, they should be kept up.

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Guests constantly leave their equipment all over the gym floor. Locker rooms are filthy and have a noticeable, moldy odor. Paper towels are nonexistent. Very understaffed gym, easy to walk by them without scanning in.I'd give it 1 star if it weren't open 24 hours. That is this gym's only saving grace.

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Absolutely love this gym / Location . I have been a member here for almost two years . I used to be really insecure about my body until I signed up here .Equipment quality is always good . Very packed during the week but it’s worth the sweat and burn! Very convenient as well and close to the house . Most definitely my type of place to clear my head and love the dope staff as well!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.0-star.

This business has 120 reviews.

The address is: 5070 Richmond Ave., Houston, TX 77056, United States .

The contact number is +1 713-963-9644

This service is listed under Gym .

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