24 Hour Fitness

The worst customer service.Front desk, Adam, busy chatting with people and calls out people to check in two times because he didn’t see us.

I don’t mine this location but these nasty trifling zesty queens are the worse! I walked over to use the equipment and this Latino or whatever he was threw a fit! I let him have the machine even though he walked away to do something totally different! People like him are atrocious! Don’t throw your hands up and roll your eyes like some juvenile kid, speak up and acknowledge you’re on the equipment!! He wasn’t being a Karen he was being a Libby!!

I used to love this location more than the others but it has fallen into neglect. The pool has a visible layer of dirt. The spa has a dark line of crud/mold where the water line sits. The bathrooms are just trashed all the time. The gym has friendly staff and awesome machines but the cleanliness defeats all the great features.

Dirty, but that’s not surprising because that's what you get for their membership price. After all, it’s impossible to delete your account. I mean not membership cancellation, but deleting your personal information from the database. The app doesn’t allow me to do so. Be healthy but be careful! ✊🏻By the way, I used only pool 🏊‍♂️ area, not sure for the rest.

This facility is always kept clean and tidy. The equipments are top notch and can totally see why this 24 hour fitness consistently have members coming back every month. I wish I could have a 10 STAR review

I've been going to this gym for several months. It's not uncommon for the facility to be dirty-bathrooms, stairwell, and the area with the equipment. It's also not uncommon for water bottles, paper towels and other items to be scattered about. The equipment is old and undermaintained. Even though it's inexpensive it doesn't mean it shouldn't be properly maintained. I've mentioned it previously but it's gone on deaf ears. It's very disheartening!

Nice gym with pretty girls, 3 stars cause I have to wait all the time for the machines to be available, and the AC there is poor

It’s coo or whatever. They need more staff. They never have enough staff in mornings and it’s never any paper towels. Never any spray. it’s just weird that I have to walk to the other side of the gym just to get paper towels bc that’s the only one that’s available….The staff spend too much time tryna flirt with the female guests that they neglect the necessities. that’s all their staff cares about and they neglect everyone less just to flirt with girls who are paying to WORKOUT. i’ve seen it happen MULTIPLTE times. it’s embarrassing and cringe. nah get it together.focus on cleaning the bathrooms and saunas and filling up the paper towels. focus on staffing! MORE STAFF!

Far too many self centered entitled Cu🤬🤬🤬!I rather swim in the Hudson river than in the pool at this facility! I normally don’t bother to give negative comments bc It is just bad karma but good lord! I sure miss the 24 hour fitness there was on Post Oak near the galleria back in the day! No comparison!Maybe it is not the facility but this new generation of folks! The Y2K generation I grew up with made sure to put their plates back on the rack. I don’t understand why this is so hard to wrap your head around. I spend more time hunting down for the correct plates than I do actually working out.I ended up just investing on my own gym at home and heading to a different fitness center (YMCA $60 dollar subscription) for the pool (uptown & downtown). NEVER AGAIN 👎

Been a member since moving to Houston. Very affordable pricing. I like the ability to go to different locations with the higher level membership.