Orangetheory Fitness

BEWARE if you are trying to transfer a membership/have moved locations: Reviews about the customer service not being great on here are true. I asked to transfer my membership and the woman at the front said it’s impossible because I am “paying more”at the other location. I even offered to pay the same rate (which you’d think they’d want since I’m paying more money to OTF) but she persisted to say no. Almost seemed like I HAD to sign up with them as a new client to make their location look better numbers wise. It seems like a hell of a process if you are trying to switch home locations. They even asked for my card to charge me for the class!!! (They are NOT supposed to do that if you’re a member) Equipment wise this location is outdated. Overall it was disappointing and the front desk attitude about switching didn’t help.

High intense workout that keeps me in shape and prevents me from getting lazy! The workout always changes and you never do the same exercise repetitively enough to get injured, so I never stay sore for long after. The instructors are great and motivating. The staff at the Orangetheory are very kind and welcoming. They have lots of class times which is great if you have a rigid or variable work schedule. It’s a great location, very convenient to public transit. Has really gotten me in shape and I have lost weight and built Muscle and gone down at least a size (which is a lot for me bc I am a short female) since I started this in June 2019. Highly recommend!

5 stars for the coaches and format, 0 stars for managementIt was fine until I needed to cancel because I was moving states. Then I was asked to return at another time, then asked to email the manager because I would need to speak to the manager to cancel. The front desk staff acted like I was being unreasonable for wanting to cancel as soon as possible, knowing full well I would be charged for another month if I didn’t cancel by a certain date.I called, visited and emailed in vain until I finally had to move 2k miles away.I didn’t know I could just continue taking classes in my new state without changing my membership or home studio, because no one at this studio would talk to me for 2 minutes.Eventually this studio did cancel my membership after I had been taking classes in my new state for a while, without ever talking to me or notifying me.So I guess don’t join if you ever want to cancel.All of the studios I’ve been to in Colorado have been fantastic! Try a differently location if you can.

I’ve been a long time member of OTF and it is by far the best workout out of anything I’ve tried. The classes are always different so it’s a great variety if you don’t like doing the same thing time and time again. Not to mention, the classes are fun and motivating!

I have been a member at OTF Jersey City for over a year now and love the community and coaches!! The workouts are always challenging and the coaches push you outside of your comfort zone. It is such a supportive environment and community!

Workouts are fine but beware of fraudulent management and studio manager Marissa Flores. Like the other reviews stated, if at all you get into a cancellation or billing issue, they will provide 0 customer service and take your money by hook and crook.They charged me without my authorization based on just an email inquiry I made for options. They stated in original email that they will need me to sign DocuSign document first. I never signed it, thus never authorized. Despite this they charged me using credit card they had on file for two months. On highlighting the issue, they made baseless excuses, arguments and never returned the money.

Orangetheory is a fun and energetic 1 hour full body class - It really feels like the one stop shop of workouts and the coaches at atmosphere make it really enjoyable! I love the community, events and challenges that keep me coming back!

Love this gym, great circuit classes with great trainers. Everyone here is very friendly and personable. You go in, follow the trainers and come out 10x better. Been going for a year do not feel like I have plateaued yet.

Great workout templates! The associates at the front desk have been very kind and nice. they accommodate my needs and make me feel welcomed. Before during the summer of 2021, the associates were rude and very passive-aggressive. I had to cancel my membership as I felt anxious because of the way I was treated when asking questions or requesting a specific station number. However, since I started this march, I found that OTF at Jersey City has trained its staff to be kind and welcoming to people. I know it is not easy for anyone in midst of the pandemic and what has happened to all of us. I respect them and always greet them with respect. Even though it was challenging mentally and physically to workout, I registered again to attend OTF as it has been my favorite place to be since 2016, and I am so glad that I am getting back on track after the pandemic I find nice people greeting me and giving me good vibes to show up every day! Good energy and vibes reinforce good feelings and behavior which will lead to greater success for everyone.

Extremely rude and unprofessional front desk and phone staff on Saturday mornings. After an error on their part, I came into the studio to resolve the matter and was greeted with nasty attitudes and the front desk staff blatantly talking about my friend and me. Orange Theory is an amazing workout but this location left a terrible taste in my mouth. Do better- it’s not that hard to do your job professionally and with a smile on your face.