Onelife Fitness - Windermere Gym

If I could give the general manager Melissa Ryan and the head trainer Carlos less than a one I would. I spoke with Carlos sometime back at the beginning of September to set up Personal training, to have a payment for it pull out in November. I spoke with the vickery creek location weeks ago about cancelling, but they said since I set it up at Windermere I needed to call them. I called them 3x in one week asking to cancel, they keep telling me Carlos would call me back. Carlos never called, not one time. So this past Monday, when I see the money pulled from my account. I am obviously upset and call them, asking to speak to Sean, who promised that he would have Carlos call me on Sunday. That never happened. Sean puts me on hold, then goes and gets Carlos. Carlos only says you signed an agreement, you have 30 days to cancel and then a 7 day grace period to cancel. He is not doing anything to help the situation. I ask to speak to the clinic manager, to which Carlos replied with she’s going to tell you the same thing. By this point I’m furious. Melissa Ryan gets on the phone and from how she answers the phone immediately, it’s obvious that she is not going to help. She tells me that a contract is an agreement between two people (Carlos and I). I told her that the contract becomes null in void if I no longer want to do it. She repeats the same cancellation policy, that makes no sense with the way they stated it. She refused to give me a refund and continued to be rude. At this point I had raised my voice, but when you have someone telling you that they won’t refund you for a service that you didn’t start, nor could financially afford anymore you can understand why I was upset. I have never met a manager so rude. She then tells me well we’ll just put it towards your dues and you won’t owe until May 2019 and I’ll let you out of your 3 month contract agreement. Never once did they apologize or even try to empathize with the client. Their sole care was about money and only about money. If it weren’t for Theresa Stewart at the vickery creek location I would have cancelled. She took the time, sat down, read over the contract the way Carlos should have, and also told me that I should have been offered a buy out option. She’s the type of person you should have working for you. The fact that both Carlos and Melissa try to force you to personal train is horrible and leaves a bad taste in your mouth. So while the vickery location of onelife is a wonderful gym with fantastic people, the Windermere location is not. They need to either retrain their staff how to handle upset customers or they need to rehire more empathetic people.

Very clean, nice equipment, and friendly staff. But the music is so loud. You can’t listen to podcasts or listen to you own music without damaging your own hearing to get above the noise. Very noisy gym. I wish they would turn down the music some.

I love the gym overall, it’s big but not too big, clean and not overcrowded. I wish they had a hot tub thoughI took PT Classed with Caitlyn H and I couldn’t be happier. The proper techniques I learnt, the strength I gained were awesome!! Plus it doesn’t hurt that she’s awesomeI highly recommend the gym and a shout out to Carlos and Caitlyn H

Close to home, so my preferred gym. Aged, but good equipment. The one big problem for me is the smell, especially in the morning. I try to come in the afternoon, since I am not partial to the stench of sweat and old gym socks. Wish they had better ventilation.

This gym is fabulous. Very clean. Great circuit set up. Well laid out in terms of equipment placement. Cannot rave enough and I have belonged to several gyms. Good value for the money.

Great gym and atmosphere, only a couple of things that concern me are people hogging equipment and being on their phones while doing it. That being said, Pamela is by far the best of the staff. She is very pleasant, social, always willing to help and answer questions, and just pleasure to see her every morning!!!

Onelife Fitness is probably the best gym community one could ask to be a part of. Equipment is always kept in great shape, the staff is extremely friendly and likable, and the smoothie bar is the reason that I am always running out of money. I have made some great friends through this gym and I couldn't imagine going anywhere else to get my gains!

Love the staff and environment— plus Jason W. makes awesome smoothies

Lol at all these fake reviews. Shame a business needs to resort to creating dozens of fake profiles to try and increase their rating. Go and look at all the recent profiles and you will see it is fake.

Awesome Gym. Great equipments. Staff is always helpful. Highly recommend.