24 Hour Fitness

I love this location. It is not too crowded in the early mornings but if you come in the afternoons and evenings it is very crowded. The staff is very friendly. The amenities are nice as well including a steam room, sauna, basketball court, cycling room, and aerobic classroom. I've been coming here for almost 2 years now and still have no complaints!

This gym is usually well kept with the exception of weekdays after 4pm, when there are soooo many people here that you kinda have to wait around to use almost anything. The staff here have always been friendly to me, and the people that go here are also usually friendly and keep to themselves. I like 24hr more than other gyms because of their different machines, classes, and their pool and spa. This gym is also ACTUALLY 24hrs so I can get a good workout in any time of the day.

The kent location needs to step their game up tbh. The bathrooms/locker rooms are always dirty I’ve been there multiple days in a row where there’s been no toilet paper. The staff doesn’t care about much there’s literally a guy that sleeps at this gym and yes they’ve seen him the steam room smells disgusting not sure if that’s fixable. But for the price I guess I can’t complain…. Could definitely be better though

The majority of the locker locks are broken and 10+ machines are broken. This gym gets worse everyday. Whoever is running this gym needs to take a lap around the place to see how badly the gym needs repairs.

Ima be honest. Shay the front desk girl has the personality of a light pole with no electricity. I walked in interested in a membership and then ran into this wide eyed pokerface ray of sunshine. Immediately changed my whole mood & mind. Just a Pure 1 star personality

So I've been a member here for years. I've gone in after work and before work and one of the worst experiences is going to check in because 90% of the time the staff completely ignores you or is very standoff-ish when you say a simple good morning or hello. On March 31st this past Fri at 5AM The two staff members one women and one man were just chatting to themselves and ignoring everyone. I said a simple good morning which I do everytime to be friendly and courteous while the guy had his back turned completely away. He turned around and looked at me like who are you to say good morning to me, he just scoffed at me and went back to talking. The women didn't acknowledge me at all. To me the front counter staff is so crucial in making the gym feel warm and inviting. I've been to gyms where as soon as you walk in the door the staff make it a point to welcome you in and be friendly and open. Imagine what the people who are brand new to working out feel when the employees treat you like they don't want you there. Nobody wants to feel unwelcomed and that should never be the case. I wish the owners would actually make a point to train the staff in good customer service and train them to be friendly and courteous or even just being professional.

I came in to sign up for a membership. Karina was very patient and helpful. She made sure to answer all of my questions and I appreciate that.She walked me to the women's locker room and showed me multiple areas where I could work out that are mostly empty like the cycle room and the other classroom.I did notice some things that concern me, like one shower that only had cold water and the shower floors not being very clean. Hence the 4 stars. Thankfully I brought shower shoes.

Will update as I progress. As I have been told even by someone whom isn't a member that the place is dirty, and that I should park at Safeway due to prowlers. Will be back.

DO NOT WASTE YOUR TIME HERE. I wanted to try it out. Online advertised FREE 3 day guest pass. Come in and they refuse to let me in because “it’s exclusive to their gym” so what’s the point of signing up if you’re not even going to follow the terms of your own guest pass. Ridiculous, I was even considering a membership but not anymore.

Bad Quality and worst customer service. The worst Manager is Ashley. “Save your time and money $$ go somewhere else.”Dirty gym and unsafe place in WA state”. Do not become another victim like me. (Car window smashed, no one care at Kent location).Few weeks ago, I went to gym late night and my window got smashed. I have reported both to 24hrs fitness website and call to their Branch Mgr- Ashley. She was not concern about my safety and refused to check the video history. She said it was too dark to see anything and it was customer fault to park their car there and get car window smashed. Not her problem. Seriously!!?? what kind of bad customer service is this!!**CANCEL MY MEMBERSHIP right away!***I have filed Kent police report and escalated this issue to corporate.I hope District Manager or upper level management team train her a bit more instead of let her coming to just collect her paycheck. I Guess they do not care about losing more customer..