Gold's Gym Copperas Cove

I signed up for golds gym and the location I signed up for went out of business and was bought by another gym. There was no option given to me to remain a member of golds and no one willing to work with me when I attempted to use another location (since I was “no longer a member”).Don’t sign up for golds gym. It’s a pathetic excuse of a company that could close their locations at any time. If they cared about their clients they would have allowed me to use their facilities until the contract I signed with them expired.Ignore the fake smiles and play it safe somewhere else.

This gym used to be amazing. The management has driven this location into the ground. It was changing before COVID, so you can't even blame it on that. The pool & hot tub is PERMANENTLY CLOSED, and they've told people it's reopening. Someone asked about downgrading their membership, and they were told they had to cancel their membership and do a whole new contract. Their Kid's Club hasn't reopened and there's no estimated date for that to happen. At this point, I wouldn't be surprised if they never reopened it. Gold's got bought out by a German company that wants to turn it into an old school, body builder gym, not the community gym this location has been. Some of their staff is super amazing, and I hope they find a better place to work, that values and appreciates them more.

The staff is rude and if you have a question the staff acts like you are inconveniencing them. No one is willing to help out with using the equipment. I was told no one was able to help me but the trainer. The trainer is always busy with customers that are paying for personal training. They do not assist you unless you are paying for a personal training. The staff is nice and friendly while they are assisting you with getting a membership then they totally change their attitude towards you. They make canceling your membership very difficult and inconvenient. It’s all about the money with this gym. Very poor customer service.

Just signed up and visited for the first time today. The gentleman who signed me up yesterday was friendly, helpful, and well informed about memberships and policies. I signed up for access to the pool mostly. On my way to the pool I noticed the rest of the gym was very clean. The pool was great. It is only two lanes but at 8:30 on a Saturday morning there was no one else in it. Water was clear with just enough chlorine scent to let you know it was clean. Glad I decided to sign up and I look forward to my next work out.

When the the gym closed for the pandemic I was contacted via email. After that I never received an update. Right after this happened I had my Credit Card info stolen and subsequently cancelled my card and got a new card. Gold's Gym tried to charge my old card after no charges for two months. Then they started charging membership dues again. The payments were refused because the card was cancelled. Gold's Gym never contacted me via phone call or email to tell me the payments were being refused. Also they never emailed me or called with instructions about opening again or when payments would start again. I went back to the gym after a few months and updated my payment info. At the time no one told me I was behind on payments or anything about payments being refused from the other card. The next day I had three monthly payments taken from my card and two late fees taken as well. I spoke to them about the situation to no avail. I ask them to produce one email that informed me about refused payments or any information about when they would start charging again. No help, a third party collects their dues. They could not produce any email, letter or call information to show they attempted to contact me. No refund accept the late fees being waved. I quit the gym at the beginning of August and was informed that I still had to pay for September and the past dues for the months I did not go. Terrible, terrible customer service. I put in a dispute with my Bank and was refunded the payments they illegally took. My money was refunded, now I have received a letter from a collection agency for $178.52. I wouldn't go back to Gold's gym if they paid me, I'm at Crunch gym now and it is so, so much better. Better equipment and especially better customer service.

Great staff who is always willing to help. The equipment is serviced quickly when damaged. Excellent place to stay in shape

I've been to over 20 different gold gyms locations since I travel so much for work and this one has to be in the top 3 in costumer service and how clean the place is... 👍 …

Never had a problem while I was a member. Secluded new Golds gym. Lots of equipment.

Literally have never been treated so nicely by gym staff people here just wanna lift weights and shoot the stuff it’s one of the nicest gyms I’ve ever been to

I participated in the 7pm Zumba class! It was fun and the facility was clean. I was greeted when I entered and when I left the gym.