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Crunch Fitness in Lakeland offers a spacious and well-equipped facility with a variety of fitness options. Members appreciate the clean environment and friendly staff who create a welcoming atmosphere. Experienced trainers provide excellent support, helping members achieve impressive results.

However, some customers report issues with membership policies and customer service, which can be frustrating. Despite these drawbacks, many find Crunch Fitness a positive place for their fitness journey.

Pros:

  • Clean and well-maintained facility.
  • Friendly and helpful staff.
  • Knowledgeable and motivating trainers.
  • Wide range of equipment and classes.
  • Good environment and community feel.
  • Late hours for convenience.
  • Effective personal training programs.
  • Hydro massage and sauna available.
  • No judgment atmosphere.
  • Parking can be difficult during peak times.

Cons:

  • Problems with membership cancellation.
  • Some customer service complaints.
  • Overcrowding during busy times.

Location / Contact

Rating Stats

4.4

out of 5.0

21 reviews
5.0
4 reviews
4.0
1 reviews
3.0
94 reviews
2.0
0 reviews
1.0

Reviews (120)

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I had my fitness consultation with Patrick and he really helped me with my lower back and hip tightness. Knew a lot and thought me a lot about my body. Really cool guy, I’d recommend anyone who is wanting to get Healthier feel better and look great.

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We love Crunch! If we were staying in Lakeland we would never leave! Our trainer Meg is amazing! Always pushes us to be our best selves! Looking for a trainer, ask for Meg she is the best!!! ❤️🌈 …

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Great gym however when I was signed up the gentleman there was unprofessional continued a conversation with someone else while signing me up & he did not explain the 90 day period or the annual fee. I spoke with the new manager today who was very polite however he could not help me. He did admit the guy who signed me up is still being trained and it’s possible he didn’t sign me up correctly. I’ve called multiple crunch gyms & the corporate number good luck getting any information. I feel scammed. Even though the sign up was a penny in march I would have NEVER signed up if I knew the other information I would of went somewhere else. ITS HIGHLY UNPROFESSIONAL TO NOT EXPLAIN CANCELLATION PROCESS & I WAS NOT EVEN REFERRED TO LOOK AT AGREEMENT. I do sales as a profession & it’s highly unprofessional & looked at as scamming when you do not fully explain how the membership works!UPDATE: my bank put a stop payment and I filed a claim and I was able to get all of my money back.

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Had to cancel my debit card due to fraudulent activity and went to give it to them the day I received a new one in the mail...I was charged 2 $15 dollar late fees, more than I pay for 1 month of membership, and then was charged the total amount twice! Showed the pending transactions to Zach, the Assistant General Manager, and was told one would probably fall off, even though the descriptions were different, and if they didn't, to go back in to the gym and a refund would be issued. Needless to say, I canceled my membership which is a shame because otherwise worth the money.

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I've joined Crunch Fitness last June. Best decision I ever made. From the first day I walked through the door, I was greeted by the smiling face Magan at the front desk. Had my goals in mind. I'm getting fit and now I have my diabetes under control. I look better and feel great. The staff at Crunch Fitness is friendly, welcoming, knowledgeable and helpful. The classes are not only great and the Instructors makes the classes fun. I highly recommend Crunch Fitness for anyone looking for a great fitness experience.

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I’ve never been in a Crunch location before but great place so far. The gym seems very clean and organized and not overly crowded even during busy times. The staff has been incredibly kind and helpful. Shout out to AJ for setting me up while quickly answering all of my questions and concerns. Nice guy, give him a raise.

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I have been going to crunch fitness for over a year, and in the past 6 months I dropped over 100 lb while going here. Now my journey began a little over 600 pounds ago and the people at crunch fitness have been amazing.The most powerful thing for me was the kindness in these people they don't judge they don't treat you bad. I just had a workout today that left me shaking when I was done and one of the people in the front, Tre stopped and asked me if I was okay. I asked him how much was a bottle of water but, realized that I forgot my wallet in the car and he said don't worry about it I got you. That kindness that you never see anymore he exemplified it and this is the kind of treatment that you get when you come to crunch fitness and this is the crunch fitness in Lakeland Florida.

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Although we just joined about a week ago, we love it ❤️ they have numerous classes all throughout the day which are available free when you get the $25/month plan. The atmosphere is great, well lit, tons of machines and workout options and the staff is always super friendly and helpful, thanks to everyone at Crunch Fitness for helping our fitness journey get off to a great start!

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I signed up at this gym for the multi-location membership. I’m in the military so I travel back and forth between CA and FL often. I specifically asked if I would be able to visit both gyms with no issue. I was told it would be no problem by the front desk employee. Get back to CA and they said they do not participate in that program and I would need to pay for an additional membership. Tried to cancel my Lakeland membership over the phone. They refused and told me I can only cancel in person or via mail. Seriously? This greedy practice is specifically designed to inconvenience customers and take more of members’ money. Especially when things are outside of their control. Will never aattend a Crunch fitness again

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My post is about my trainer at Crunch gym, not the gym itself (although the gym is pretty nice and cool). I’ve never been a fan of gyms and it’s still not my thing, but the primary reason why I go is because of my personal trainer, Megan. I’ve really hit the jack pot with her. It was important for me to find a female trainer that was empathetic and compassionate, met me where I was at and didn’t force any of the diet/fitness culture stuff that didn’t align me with me. I expressed to Megan from the beginning what I was looking for, and she perfectly met me there. I’ve had experiences before with trainers that just pushed me too hard, but Megan always knows the right level to put me at and values my health and how I feel while doing it, above all else. I also fell in love with strength training as it’s really taught me the value of the mind and body connection, and I find it to be very grounding and even meditative at times. But, I more so go because I really just enjoy the support and encouragement I have with Megan :)

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.4-star.

This business has 120 reviews.

The address is: 5218 Florida Ave S, Lakeland, FL 33813, United States .

The contact number is +1 863-677-9200

This service is listed under Gym .

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