Genesis Health Clubs - Lawrence North

Locker rooms are the size of a handicapped restroom, with a single shower. Pool is in a covered outdoor pool with tiny whirlpool next to it. The whirlpool was in poor condition; only 3 jets function, the rest are visible broken or otherwise disabled. I brought a co-worker with me to hit the showers & soak after a long day so he could decide if he wanted to join; was told we needed to pay $20 for a day pass so he could join me for a soak & swim.Overall, rather disappointed in the condition/state of the facilities as I'm using Genesis health spas all over Kansas & Missouri every week.If it's a choice of Lawrence North or no gym that day, I'll go without. That place used to be a really nice facility a decade ago; I've never seen a Genesis in worse shape.

PROS- The staff are pretty friendly and the locker rooms are clean. You also don't have to wait to use any of the machines.CONS- First, the prices have jumped drastically over the years. It's not well cleaned on the machines. Having gross junk in the drink cups and phone holders. If you go in the morning, their maintenance staff keeps taking all of the cleaner bottles, so you can't even wipe down the machines. Part of the reason I joined this gym was to not be out in the heat since May Their AC has been broken. And they keep telling me when asked that it will be fixed. Should not be cooler outside than in the gym. Their towels smell strongly of cleaners and they have a smoothie bar which I witnessed one of their staff filling their individual bags with her bare hands and repetitively checking her phone and going back to handling food prep. While this gym has been updated, they fail to update the racquetball room or the room. They hold their Yoga classes in which pictures are provided. Where the floor is warping completely uncomfortable. When you're having to do stuff lying on the floor. I have witnessed staff letting their children upstairs to play on the machines. I really liked the concept of the pool. I was told Sunday was Family Day. But every time I go, that's not in the morning. There is always kids playing in the pool. Half of the machines TV's don't even work or can be programmed, and many don't work at all for months at a time with no repairs. Lastly, for the past 3 weeks, I have been trying to get ahold of the manager who always seems to be gone to cancel my membership. This seems to be a ploy tactic. So I passed my 30 days cancelation period considered this my written notice.

If you want a "full service" club, genesis is really your only option in town. Much of the equipment is old and broken. Machines stay out of service for months at a time. Not having towels seems to be a regular issue. And the AC up stairs is laughable. That said, steam room and pool is nice.UPDATE: Towel rationing is now in effect. They are very small towels with very poor absorption so you may want to bring your own to supplement.

In 2021, I relocated from Lawrence and promptly canceled my membership. However, despite my cancellation, they have persistently charged my credit card even into 2023, claiming that I failed to cancel my membership correctly. They accused me of sending the cancellation to the wrong destination, pointing out spelling errors as evidence. Furthermore, they boldly asserted that "we never delete emails," as if any of us could verify such a claim.I urge you to exercise caution when dealing with Miranda and Chas. While the monetary aspect is of little importance to me, what truly matters is the principle at stake and the complete disregard for customer service.

I've loved my experience her so far! Cant wait to keep coming back :)

Wow genisis is so amazing I could not have had a better experience, in fact Pete THE ASSISTENT CLUB MANAGER helped me with my membership love that guy would love to hang out sometime, savanna was also a SUPER dope trainer, Sophia was so kind and made ma a smoothing on my first day lovely time XOXO the whole gym miss yall its like a family

I met with the assistant club manager Pete today, and he helped me figure out the best membership plan for me. He was very helpful and a wonderful tour guide! I would highly recommend visiting the club and meeting with Pete.

Would give this company a Zero if i could.Used to work here and they continued to charge my account, even though I mentioned I was moving states and would be unable work there anymore/continue my membership as well. I also mentioned the card associated with this account would be getting cancelled soon and I really cannot have anymore charges put onto it after canceling my account. Fast forward 3 months and my card is still getting charged to this day. Was receiving phone calls from multiple locations informing me that I needed to pay them and I let them know that I cancelled my membership and only got rude responses in return. Overall, do not recommend this gym at all. Huge money scam and not worth the headache at all.

Horrible experience overall. Management has ZERO integrity. Child care is a joke.We cancelled our membership 2 months ago, but management failed to ACTUALLY CANCEL our membership.I went into the facility and talked with Miranda (the manager on duty) to cancel out membership. She said she would relay that to the GM (Chaz). Chaz never followed through with cancelling the membership. Unacceptable. If I could give negative stars, I would.(Update- 05/30/23)***Chaz (the manager) still has not returned my calls. He acknowledged they overcharged us (which is another issue entirely- our family is suffering enough financial hardship), told me he would talk to corporate (who knows if he did). Bottom line, this situation is becoming out of hand and another course of action will be taken to correct Chaz’ mistakes.

Genesis North has everything you need to have a great workout! Allen is a great source of knowledge for those wanting to get a great workout!