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Genesis Health Clubs - Lawrence North offers a full range of fitness services and amenities, including clean facilities, friendly staff, and a variety of equipment. While some users appreciate the community feel and attentive personal trainers, others have noted issues with maintenance and management. The club is open seven days a week, offering extended hours on weekdays for convenience.

However, user experiences vary significantly, with frequent complaints about persistent billing issues and malfunctioning equipment. Users suggest a notable lack in maintenance and customer service, particularly regarding manager responsiveness and facility upkeep.

Pros:

  • Friendly and helpful staff.
  • Well-maintained facilities and clean environment.
  • Variety of workout options including group classes and equipment.
  • Extended hours suitable for different schedules.
  • Welcoming community feel.
  • Excellent personal trainers.
  • Clean and organized facilities.
  • Plentiful equipment even during peak hours.
  • Positive gym culture.
  • Various membership plans without pressure.
  • Frequent maintenance issues with equipment.
  • Persistent billing and cancellation problems.
  • Some facilities like AC and cleanliness not regularly maintained.

Cons:

  • Frequent maintenance issues with equipment.
  • Persistent billing and cancellation problems.
  • Some facilities like AC and cleanliness not regularly maintained.

Location / Contact

Rating Stats

4.2

out of 5.0

17 reviews
5.0
3 reviews
4.0
2 reviews
3.0
2 reviews
2.0
46 reviews
1.0

Reviews (70)

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Came into the club and was greeted with nothing but smiles on faces! The Club Manager, Chas, was extremely helpful and tended to my needs. Thanks Genesis!

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Edit: Feb 24th after my vehicle was broken into and finding out from LPD it happens a lot. CCTV is not adequate for ID of thieves.Beware: Not a very helpful forthcoming manager when your vehicle gets vandalized on Genesis property. Both managers sitting in office making LPD wait for information about cctv on property. If your vehicle has been vandalized on Genesis property contact me together change can happen.There are two Genesis in town and very stark differences. I have frequent both since signing up four months ago. North is not very clean and uses laundry softener when washing towels. South is cleaner and doesn’t use the laundry product overkill. The reason I mention this towel difference is because all the softener keeps the towel from absorbing the water on your skin. And, if you are trying to save money on operating costs this practice could be a place to start. South gym doesn’t use this laundry product and towels look and feel cleaner. While using treadmill at south location I have notice the employees coming upstairs and replacing wipe machine down towels, north doesn’t practice this nor do they keep spray bottles filled or seems to lack functioning properly. I have also notice south employees cleaning more than north. Last week at north location I informed employee the hot tub was really dirty. I then frequent south location hoping north would take the time and clean hot tub. Yesterday I went to north location and the hot tub was inundated with so much chemical the water was white and it made your nose burn. I was told by an employee they don’t know something is wrong unless clients tell them. Well … even if you are having trouble keeping a maintenance employee management can clean the hot tub themselves. It’s not rocket science I’ve owned one before. Finally, I would have gone and reported just how bad hot tub was AGAIN yesterday but, I already know you know. Why? I had a lengthy conversation with another longtime client about how bad north is being neglected for up keep. She also chooses south location as her preference. I sincerely hope this very informative review is taken seriously and somethings change at north location and not just an older client complaining.

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Chaz and staff at Genesis North were so helpful to me after I had a major hip and arm injury. Chaz helped me navigate and get to the locker room and pool area. I was able to use a special chair that went into the pool and out to swim.The only problem was with the showers in the summer of 2022, when they closed for too long because of repairs.

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Been going to Genesis and after a solid year I figured it’s time to leave a review for this lovely establishment. Came for the hot tub and stayed for community, customer service and equipment. Between the excellent post workout shakes from Josie and the great assortment of equipment and classes. I’ve been able to hit all my fitness goals and see my toes.

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Best gym in Lawrence with great staff. The facility has all the equipment you need for a solid lift and all the necessary amenities to make the price worth it.

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I love that Genesis offers a large selection of group exercise classes that are held during childcare hours! Thanks to these classes and knowing my kids are in good hands my insanity has stayed intact.

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The manager at Genesis pitched the business as a "club", not a "gym". Basically, this means Genesis does not prioritize top tier lifting equipment or other amenities a "gym" would. Cybex machines are the best pieces of equipment they have, the rest of the equipment is either barely decent or decades old. If you are looking for an awesome lifting experience, Genesis isn't the place for you. But Genesis also doesn't claim to be that nor is it what they charge for; Genesis is among the most expensive gym memberships in the city of Lawrence. For all intents and purposes, Genesis is a country club. The only thing that is missing are the putting green and golf carts. As a health club, they have good amenities. Steam sauna was great, locker-rooms are best I've seen. Staff was cordial. Just not what I'm looking for in terms of a gym.

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From the staff, management, and other members all the way down to facility maintenance: Genesis North has been a regular favorite of mine since 2019. I travel across state lines to visit a great gym and will always find a welcoming spot here from the second I walk in! Chaz has gone above and beyond to get to know me beyond membership and fitness, helping to form a relationship beyond the weights!

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Great workout! Amazing atmosphere and really nice employees. They always make you feel welcome and keep the gym really clean. This is my go to gym!

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Terrible experience here with the manager Chas. Wasn’t using the club much, cancelled our membership and Genesis continued charging our account for months after. Long story short called to have these charges refunded and was dodged and ignored for weeks, then showed up and was blatantly lied to about refund being processed when it was never even submitted. Eventually had to contact corporate and resolve this simple issue through their office. The manager here is highly incompetent, clearly does not care and will lie to you face. Can’t imagine if he has to deal with an actual complex issue. Beware.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 70 reviews.

The address is: 3201 Mesa Way, Lawrence, KS 66049, United States .

The contact number is +1 785-842-4966

This service is listed under Gym .

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