Crunch Fitness - League City

Sent an email to the GM regarding financial matters. Still have yet to hear back.Had a few mistakes with charges & billing and have yet to rectify these problems, will likely use a private gym or Gold's in the future.

Wanted to give a huge shout out to Linda at the front desk! She is always friendly and welcoming. No matter how busy she is, she takes the time to answer your questions or assist you in anything you need! What an asset she is to Crunch LC❤️

I want to give 5 stars to my trainer Dylan W. He is seriously the best. I enjoy training with him because he pushes me to do my best, keeps me accountable, and is very knowledgeable. He has a great personality, is non-judemental and doesn't make me feel like a number on the scale. My goal is to get stronger and leaner and day by day, I am seeing the results. I actually have abs again! I also have a rare neurological disorder, which causes a very over active nervous system, which can make working out very difficult at times. After one training session, Dylan literally had to teach my legs how to walk again. I'm in the medical field and was actually panicking a little bit because I could not walk. He knew exactly what to do and in 30 minutes I was walking out of there. If you want a trainer who values you and will get you results as long as you put in the work, ask for Dylan!

Had to change gyms because of a job move, so I called to cancel my membership in July 2023. I was told they don’t normally cancel memberships over the phone but because I live an hour away from the gym they would do a courtesy to me and cancel over the phone, but I would have to pay for August as well. I thought, that sucks but at least I don’t have to drive 2 hours round trip to cancel. Then comes September and I’m billed again. I call back and ask why I’m still being charged. The manager tells me there is no documentation of the call and he’ll do me a favor and cancel it over the phone…but I have to pay for September now. Very shady. I’ll keep an eye to see if they keep scamming me in October.

If I could rate Personal Training (PT) separately from general gym membership, I would say 2/5 for PT and 4/5 for general gym membership. PT in my case outweighs general gym membership as that’s one of the main services I used at the gym, and they’re the first people trying to get you to sign up for a 2-month commitment of PT when you walk in the door.Their personal training services definitely need some work. They changed personal trainers on me twice in 3 months for different reasons: one was let go or quit, and the other couldn’t accommodate my appointment times because she was always overwhelmed and made me feel like an inconvenience towards the end.I was told there is a 2-month minimum contract for job security for the trainer but the trainer I was with was let go or quit. Then when I questioned them about it, I was told I pay for the service not the trainer. Then, when my 2nd PT began rescheduling our appointment times, I asked for a substitute (sub) on the days she couldn’t make it, since, you know, I pay for the service - she said no because they discourage having a sub. When she began to see me as an inconvenience the last 2 sessions, she said they would need to give me a sub. Contradictory information and misleading. It goes from it’s about the service to it’s about the trainer to their convenience which is not going to help someone reach their fitness goals.Additionally, I wasn’t informed I needed to cancel 30 days before the next due date and so was charged an additional month of PT after 2 months, right after my first PT was let go or quit, and they assigned me to a new trainer. I asked for a refund for my last two sessions since my new PT had to keep rescheduling on the days that were convenient for me and the manager did not get back to me when she personally called me about my first trainer needing to reschedule on me one time, that I wouldn’t reach my fitness goals that way. She did not give me a call about this trainer rescheduling on me over 4 times, I guess my fitness goals didn’t matter at that point 🤷🏻‍♀️.Also there’s a $54 fee you have to pay no matter how long you have been with the gym, even as little as 2 months. You have to cancel your general membership 30 days before your next due date which is a bit of an inconvenience as well. All cancellations have to be done in person which is also inconvenient especially if you didn’t know and have moved out of the area. They don’t explain cancellation policy when you sign up, which they should provide you with this information, especially when sometimes you forget to ask due to the trainer taking your head for a spin when trying to get you sign up for “services.”Another drawback is that most of the time I was there, it was mostly always crowded and so can be a bit challenging to navigate.Some positives -For how crowded it is they always keep the place clean. The AC works great and there are many different machines and equipment to choose from in good and working condition. Their hydro machines are relaxing as well. And the place is newly renovated.

Wow no Sauna again! It’s been a week and a half

This place is a joke, and will steal your $ I have been to the gym to cancel, I have called, emailed the corporate office they are still pulling funds out of my account. They make it impossible to cancel.

Cameras are only for corporate apparently and when asked they said to do a report and then they proceeded to tell the cop no so yeah their cameras aren't for the safety of the public and I guess the manager doesn't care.

Extremely difficult to cancel be warned that when you do cancel you will be charged the annual fee plus the next month. Even if you were a member for less than 30 days. MAKE SURE TO REFUSE USING YOUR BANK ACCOUNT. STAY AWAY! Blonds in the front need to take a customer service class.

it's awesome the only problem is the tanning /spray machines and the red laser light machine is always broken. seems like every month or so other than that the girls are always super sweet and everything is always clean and ready to go