Crunch Fitness - League City

Had some trouble getting signed up, as we're from out of town and wanted to have our local club as the home club. We ultimately got it taken care of though.Nice location.

I actually just cancelled my membership a couple months back, really did not want to but the facility has just gotten so overcrowded. I tried SO many different times to work out, but it's just very popular in this area. Now I will say I LOVE the tanning, hydromassage and infrared (you can add those to your membership). It's a clean facility and I genuinely loved this gym and I will probably be back when they expand, but as of now they cannot accomodate new members. The crowdedness is on another level and as a full time working mom I just don't have 2 hours to spend in the gym waiting around for a spot with the weights. I've got to get in, get it done and get out. One recommendation I do have that I wish they'd implement, a separate check-in area for tanning, hydromassage and infrared. Right now the staff at the front are checking members into those services and they are always super busy talking to gym patrons. They really need 1 person who ONLY checks in for the additional services. Again, this gym is FAB, just time to expand. Once they expand I'll amend this review for sure

I paid my first month fee 10 days ago after a 2 week trial, and since then they have closed down all the features that I pay premium (3.5 x the regular membership) for and so I have had a poor experience so far. The studio closed down a couple weeks after my membership started and yoga was one of the selling point for me during orientation. Doing yoga in the spin room with disco lights was far from a calm and serene experience so I scratched that too off my list. I have been stuck with just the machines and I ended up getting sick last week from the dirty machines here. But I always look ahead and as my tan faded since their spray tan is closed, I kept focused on my personal goals and enjoyed the only thing you can use right now, the sauna.Despite all of the headache, we just found out we are moving so I am forced to cancel. I called in Monday 5-29 at 10:15AM and spoke to two women at the front desk who I explained my situation to and told me that since I’m canceling in the first month I will not have to pay the annual fee that is coming up in June. She even mentioned I would not have to pay next month either since I just paid. She advised me to come in to cancel since it’s not 1987 and I’m not mailing a certified letter to cancel. I advised her I’m sick in bed and I will come in when I can stand upright. So today, 2 days later, I went in to cancel. The friendly young lady at the front explained to me that I have to pay $38 today and I will be forced to pay the annual fee of $59 next month when they charge everyone. I explained to her what I was told and when I called, showing her my cellphone history and the call. I asked to speak to the person who was working Monday at 10:15AM and she could not tell me.This is when the co-manager came over and told me it’s not the young lady’s fault and she was conveying the message. I found that interruption odd as I wasn’t blaming the young lady. I did tell her, however, that we need do what the ladies on Monday informed me of so the reviews I leave online are only reflective of my positive experiences here. He did not seem to understand what I had been told and when I was able to get him to stop repeating himself like a robotic machine, he was able to finally understand what I was originally told. He then offered to waive the $59 annual fee since I have only been a member for 9% of the year but that they would force me to pay for next month’s fee. I agreed so that I could speed this situation up but I asked for the owner’s name because he needs to know he has employees giving out CONFLICTING information and then he is making the customer pay for the brunt of the bad customer service.I would like to add that the co-manager I dealt with smirked at me the whole time as he seemed sinister and happy to only meet the issue half way and not create a positive customer experience by really hearing the whole situation before reacting. I do not recommend this location due to this co-manager’s toxic way of handling a situation. I hope someone can pull him aside and train him on a customer service refresher, and how to handle your face when you are in a customer facing position. There was no reason for him to take pleasure in the frustration caused by his employees. I advised him that I do not enjoy making negative reviews on social media, and he laughed at me. I have never seen someone in a co-management position think this is good service.

Became a member earlier this year and have had a good experience so far. Machines are in great condition, bathrooms clean. They recently expanded and added more squat racks, several new machines and more room towards the back. Overall super happy!

Absolutely worst gym I have worked out in 15+ years the gym never has enough equipment and overcrowded except at 5am I recommend not getting a membership here

Crunch is a nice and clean facility offering a wide range of equipment and group classes. The manager Phillip and staff are a pleasure to work with.

Gyms crowded all the time, equipment is decent. They told me I can down grade my membership at anytime but left out they charge you 30 bucks to do see.

0 stars. This place is full of racist employees. Nikki & Phillip do not like and do not care about people of color AT ALL! In 2023? This is how we’re behaving?! Multiple accounts of workers and members of the gym being discriminated against. I will never suggest this gym to anyone. I only have bad things to say about this place!

I was there as a guest for a few days with a friend and decided to get my own membership. The staff is friendly, the facility is clean and the members are nice plus it's affordable. I've never been more motivated to reach my fitness goals, thank you Crunch Fitness!

The workers are always nice and friendly. Gym is clean and has all my favorite machines. Been a member since it opened.