Crunch Fitness - League City

Very unprofessional. I have been going to this gym for 2 years and have had the same membership. Have brought guests many times before and today I was told I needed to pay an extra fee of $10 to bring in a guest! Tried to get the charge to my account but they would not accept! Very upsetting to know that this gym VALUES MONEY OVER THEIR CUSTOMER'S.

I love this gym! Gotta give kudos to Belle Ife who teaches the Yoga class. I loooove it and am so happy Crunch offers yoga now. I had serious sciatic nerve pain which is completely gone now after her R&R class. It was exactly what I needed! I also wanna give a shot out to Tiffany, my Personal Trainer, I just had my first session and was blown away by her knowledge and awesome personality! So excited to continue my journey at Crunch! Ya'll are doing great!

Would not recommend. I no longer live in the area so I tried to cancel my membership last month online/over the phone. I was told by management I needed to come in to sign cancellation paperwork. I went out of my way after work this morning and was told there was nothing to sign. Oh, and they are going to charge me for an additional month after cancellation when I originally tried to cancel last month. How they can charge me for another month for no service is beyond me. Get you stuff together Crunch Fitness.

It can be busy during it's busy hours... But overall this is a great gym to join up with though. The gym is a nice size. There is a good mix of machines and free weights. Classes and saunas.

They keep the gym pretty clean, I see employees constantly cleaning up and there are cleaning stations for everyone to use. The app is easy to use. The only thing is, I have tried to schedule the "Crunch One" session they keep emailing me about, but I haven't gotten the follow up from anyone as promised in the confirmation emails. You shouldn't advertise a service if you're not going to provide it.

If I could give this place 0 stars I would. Staff is extremely rude and the gym itself is a dirty mess. No one cleans the equipment or the restroom stalls. When I finally decided to leave Crunch the employee or “manager” was extremely disrespectful. He bashed the new gym I am going to and started to tell me that I would be back because I’ll quit working out eventually. It’s not their business to know where people are going just know they are leaving for a reason. This gym has no idea what customer service means or how to be a professional. Based on how their employees speak while members are around or how they carry themselves. You should never feel the need to insult paying customers or people in general. I regret that I gave them my money at all.

I am 61 years old. I have been heavy most of my life. I had gastric sleeve surgery 7 months ago. I lost weight, but need a LOT if toning/muscle building. So i joined Crunch. It is the best thing i could have done. The crunch one kick off is especially helpful. I met Riley, a personal trainer, through the kickoff. She helped me set my expectations and goals. I now train with Riley twice a week, and am really seeing results. I'm so happy I recommended my son and daughter-in-law join, which they did yesterday! Everyone at Crunch is so friendly and supportive. It makes it fun to go.

This is such a beautiful facility awesome 👌 amenities. Thanks Shannon, the last OG from the 2019 team, for the amazing tour you gave me and my co worker. She was knowledgeable and had an energetic personality. Looking forward to working with you guys. - 07/22 …

Customer service is awful. Each time I’ve gone to the gym I’ve heard the front staff make derogatory remarks about their members when they come in. Each time I’ve had to talk to the front staff I’ve heard a remark made about different members as they come in or work out. For example, I went into cancel my membership today and heard a member be called a “creep” for commenting on a staff members police costume on Halloween when he scanned in. Not professional at all for the three employees working the front desk.

If I could give - 5 stars I would!! They have been taking money from my account since April. They have taken $600 so far and I have received 0 training. The manager/owner Philip and Mica apologized and put the money back into my account and took it back out the very next day, along with an additional amount for who knows what. I even froze the account until I could go into the gym to cancel my membership and they still took money out. It’s ridiculous!! DO NOT SIGN UP FOR THEIR PERSONAL TRAINING SERVICES!! You will be disappointed for sure.