Crunch Fitness - Longview

We were members at another gym and wanted to give them a try. Thinking of switching. Facility was nice and well equipped. They had a trial special for a month like for less than a $1, so me and my daughter signed up. This was a week before covid shutdown hit so we probably went a total of 4 days. Well after gym opened up like 2 months later I called to cancel only to find out that there was a yearly charge. i explained what happened and was told that you have to give a 30 day notice when cancelling, otherwise you would be charged the yearly fee. Well I was never informed when signing up that I had to do that. That would mean that the day I sign up would be the day I want to cancel. makes no sense. well I covered that payment and thought it was all settled until my daughter started getting calls from them about an unpaid balance. I called and was told that she had a separate account even though I explained that I had canceled. there again, I was never told that she was under her own account so that means another yearly fee. She was also being charged another month on top of that because a month had gone by since I had canceled my membership. i have since finished paying them off to keep from being turned in to a collection agency. They are crooks and be cautious if you decide you want to try them out for a month. If they offer a special for trying it out for a month make sure to cancel your membership the same day, otherwise you will get screwed. Im out about $150 for 4 days of working out. They are crooksPS I just received a letter from a collection agency. Thought this was all settled but apparently it wasn't. Had to go up there and speak to manager about the whole thing. He was apologetic and removed any other charges and is supposed to email collection agency. What a headache!

I WOULD NOT RECOMMEND NOBODY TO GO TO THIS GYM! The manger is straight up rude she called me from the number listed on google for crunch fitness and I called back and I she wouldn’t talk to me then she ended up calling me on another phone number early in the morning which was last week I called her once I got up she declined my call I called her again today and told her who I was and said ok and hung up in my face then block me but long story short I cancel my membership with them because they charge me over 40 dollars on my credit card when they wasn’t supposed to in May when I called about the refund she claim they already did it in June which they did not and I call one week and one of the employee told me that they haven’t did my refund at all so long story short they won’t refund you your money when they make a mistake on their end and they won’t try to get in contact with you I been calling for two months straight and I have gotten no where with these people

We joined as Silver Sneakers members. The staff was so very helpful and welcoming. A big shout out to Adrien and Dillon! Adrien is a regional manager and just happened to be at this location today. I hope I spelled his name correctly. He is an excellent representative for Crunch Fitness. Dillon and Missy are equally as kind and professional. We thought the facility clean and well organized . We enjoyed the music playing. It saves us the trouble of bringing our own music. Great workout music. We felt welcomed and enjoyed our workout and the clean surroundings. We are elderly and felt right at home because there was a large variety of people. Also there are tables and chairs to take a break during your workout. We highly recommend Crunch Fitness.

Facility is huge and is kept pretty clean. The classes are good and informative. Tanning beds are state of the art and sanitized regularly. If you haven't tried the hydro-massage yet, you must! Best facility with the best prices, in my opinion. I hate that it's always busy whenever I go, but that's what happens when you're the best gym in Longview. 🤷🏼‍♀️

First gym I’ve been to in years! As most beginners I was nervous. Felt like the new kid in school. But the staff are extremely helpful and definitely answer any questions I have! The kids area is also cool. My son loves it and enjoys coming back. The equipment is also great! They are clean, easy to use with instructions. Even in the weight sections they have plenty of things! The environment and the vibe is also great! I truly feel like no one is judging you, people mind their own and do their own thing. My favorite part is the hydro massage after the workout. I’m very happy with this establishment and staff!

Nice clean. Good equipment. Can be a bit over packed at times but nice facility. The picture on Facebook or Instagram for that specific location does not represent that store. The pictures they post for that specific are of other locations not of their location. Would like to see more stocking of the paper towels. Great place a

The gym is clean, membership rates are low, the 24 hour availability is convenient, the staff is very nice and the weight machines are great quality. However, I did not like the extremely loud music, I missed the touch screens from my previous gym on cardio equipment and the machines were often crowded. (I know this seems contrary to the picture attached. I did not want to invade the privacy of others). This is a great choice for some, but if you like a calmer, less crowded atmosphere, this is probably not the place for you.

Very clean! Awesome staff! Great equipment! Where I met Vince Young!!

Issue with billing during pandemic. The male manager I spoke with was flippant and attempted to talk over me the entire time.

Great gym! Great people! Always enough room to work out, no matter what time of day!