Crunch Fitness - Longview

I've enjoyed working out here for the past couple of weeks. The staff is VERY friendly and courteous. The environment is energetic and clean, and I look forward to taking some classes soon.

I don't recommend calling and inquiring about your paycheck to a manager,(Lindsey)you will either get put on hold or be told they will call you back "tomorrow" and get hung up on mid sentence. Lol. It's been almost a month I didn't work there like Cinderella for free🥴Or did I?? The employees definitely need better social skills. …

Was very unhappy with the manager Kevin. He was rude on the phone and over talked me and even said have a nice day and hung up the phone wile I was still trying to ask questions about canceling my membership. Also with the billing department. They dont tell you that when you cancel any remaining time you had you membership frozen due to COVID they will automatically take out without notice. Would not recommend to anyone. Do not support Corporate gyms such as these they dont care about you as a person. They are more worried about getting there money no matter the situation

Update from 1 star to 4 stars on 3/23/2021 - The general manager (new) fixed the over-billing. Still have an issue with the annual fee and the place can be a little crowded so I took away 1 star.Signed up for a dollar and did not receive the free month promised. I am charged three times more than the $9.95 /mo advertised even though I have never received the free month. In addition, the $9.95 advertised rate doesn't include an annual fee that I was billed right after the pandemic when they first reopened without the stated 60 day period. What was supposed to be a healthy retreat from the daily grind has become an expensive nightmare that the local club says they have no control over. I have been in the club one time and will probably never end up going back.

Overall, not a bad gym. The equipment is new and clean, but like many other people have said, a lot of people love to set up camp on the equipment. I did cardio for 40 minutes and then a light workout and the same dude was still at the squat rack lol. I would just say going during non peak times, and then it's better.

We cancelled our membership in December and they neglected to acknowledge the cancellation until June. After they automatically billed our credit card for the annual fee. They are dishonest. Careful giving your bank information to them. They do not cancel your membership upon request.

Crunch fitness Longview is like the hotel California. You can check out, but you can never, ever leave. Their cancellation policy includes having to stop by in person or send a certified letter. If you stop by in person to cancel your membership, not just anyone will cancel it. They will tell you to come back. Good luck getting anyone to answer the phone, respond to emails, or return a phone call. You will receive the run around and no replies. After two weeks of this, I finally received a reply stating that a certified letter is required, 30 days notice, etc. As a college student who has left the city and is not returning, I cannot visit in person and when I did, I was unable to cancel. Do not sign up for this scam of a fitness center. Or, if you do, you will be there for life, with yearly fees and monthly feesbeing debited without your consent.

They advertise “no commitment” but when you try to cancel they will say they need a 30 day notice. They will even try to charge old cards you used to pay for the membership when the first one doesn’t go through. Even if you give them a “30 day notice” they will still try to charge you. I really did like their gym but just stopped going as often.

I'd give a 0 if I could. I've tried to be nice but I'm done. First off do not trust the daycare! My 2 year old daughter escaped and was found outside of crunch building inside another store. Now I've been trying to cancel my membership for two months and they keep charging me never offering a refund. This gym is trash don't trust them. Keep your kids safe.

The only way to describe this gym is the Walmart of gyms. Their billing falls short of my expectations. I am constantly receiving text about a payment not going through right after it had gone through. Was changed one day then 20 days later was charged again. I guess 20 days in monthly to them. Other than that Crunch has a great atmosphere and good employees.