TruFit Athletic Clubs on 34th St, Lubbock, offers a variety of fitness options, including modern equipment, a clean environment, and helpful staff. With 24-hour access on weekdays, it caters to diverse schedules and provides a welcoming atmosphere for members of all fitness levels. Staff like Nick, Pierce, Cassi, and Adrian receive rave reviews for their professionalism and support.
However, many customers have faced issues with cancellations and billing, describing the process as frustrating and convoluted. While the gym excels in facilities and member experience, its management practices and customer service in resolving membership issues require improvement.
Pros:
- 24-hour access on weekdays
- Clean facilities and well-maintained equipment
- Friendly and supportive staff
- Personal trainers receive high praise
- Variety of fitness classes available
- Good environment for families
- Accommodating to visiting members
- Effective at providing individualized attention
- Opportunities for growth with knowledgeable trainers
- Ample parking available
Cons:
- Difficult and prolonged cancellation process
- Hidden fees and unauthorized charges
- Occasional lapses in communication and follow-up
Location / Contact
- Address: 5921 34th St, Lubbock, TX 79407, United States
- Phone:+1 806-799-4040
- Website:trufitathleticclubs.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 5921 34th St, Lubbock, TX 79407, United States .
The contact number is +1 806-799-4040
This service is listed under Gym .
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gladden boxing
1 year ago
Nick Gillespie Accommodated our boxing team and made us feel at home away from home. Top facility for sure in Lubbock, Tx. We will be back and definitely recommend the gym for all your fitness needs.
orlando garza
1 year ago
Billy signed me up fast and easy, good gym great service
Tacy Garza
1 year ago
Signed up with Billy super quick, easy, & efficient. Favorite gym in lubbock for over a year
Pam Martinez
1 year ago
Great gym I love the people here as well. I wish it was open 24 hours
Patrick Jenkins
1 year ago
I have been trying to cancel my membership for weeks and they won’t respond to my cancellation request even after multiple calls and emails
Izaiah Reyna
1 year ago
Any time I come into this location Avant is always a huge help and does everything he can to answer any questions I have. He does a great job!
Ikelous Czajkowski (Ike)
1 year ago
They keep charging me even after I’ve canceled the gym membership 4 times charging me 500$ total do not sign up unless you’re willing to go through the most frustrating process of your year
Brad Thomas
1 year ago
Great new memeber / member service at front desks! Quick and efficient. signed my buddy up in a few minutes! Thanks Avant!
Lupe Rejino
1 year ago
Great gym awesome staff. I really have never been a person that goes to the gym but coming here for almost 1 year everyone is super friendly and they keep the place clean! Definitely recommend coming here.
betterbrick1173
1 year ago
Billy was great! Super friendly gym staff. Always a great time at trufit here at 34th and Loop 289 location.