Planet Fitness, located in Towngate Shopping Center, Moreno Valley, CA, offers a 24-hour gym service all week. The gym is spacious, well-equipped, and convenient for late-night users. Customers appreciate the friendly staff and a variety of equipment. It's ideal for those looking for an affordable gym option with good amenities like hydromassage and tanning services. However, repeated concerns about cleanliness, equipment maintenance, and customer service might be a deterrent for some.
The membership costs are low, making it a budget-friendly option that provides a decent workout space for members. But, those who look for clean showers and well-stocked supplies might find it lacking. The gym's access control and member experience also need improvements to match expectations.
Pros:
- Open 24/7.
- Affordable membership prices.
- Friendly staff.
- Well-equipped gym.
- Spacious workout area.
- Hydromassage and tanning services.
- Convenient location.
- Good variety of machines.
- Great value for money.
- Helpful trainers.
Cons:
- Issues with cleanliness.
- Inconsistent customer service.
- Problems with equipment maintenance.
Location / Contact
- Address: 12625 Frederick St, Moreno Valley, CA 92553, United States
- Phone:+1 951-697-8445
- Website:planetfitness.com
Rating Stats
Reviews (123)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 123 reviews.
The address is: 12625 Frederick St, Moreno Valley, CA 92553, United States .
The contact number is +1 951-697-8445
This service is listed under Gym .
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Carla McMorris
5 years ago
I had to cancel my membership after 3 years due to health issues and was charged a fee to my account after I cancelled. When i called the gym initially they agreed to reverse the charges.a week later after charges we're not refunded i spoke to the manager Jackie who was very rude. And refused to issue a refund. Why would you not refund a charge that was made after cancellation. Very poor customer service!
Arthur Soni
5 years ago
Kinda skeptic about a new gym. Especially after Bfit, a gym i went to for 2+years, randomly closed down. I went in and spoke to Xavier, he got me the best deal and fastest set up. Really the best at what he does. After a quick work out i realized this gyms pretty cool. Thanks all staff and services.👍👍 …
The Mattress Maverick
5 years ago
This is my spot, once or twice a day, I come here to get my workout on. At the time that I'm writing this review, I've lost more than 60 pounds since I started coming here in december or 2018. If you're looking for a good low cost, 24/7 gym, this is a good one. When you go, make sure to let them know that "The Mattress Maverick" sent you
Natasha S.
5 years ago
Worst experience Jackie has zero knowledge regarding customer service talks down shouts she is the supervisor I am the GM I can do what I want? I'm good you can have your ghetto gym and ghetto customer service. Going back to LA Fitness where they know how to treat customers. Just because its a dollar to join be aware they will dock your account anytime they want. You really get what you pay for here....
p r
5 years ago
I've only Been here a few weeks .and are ready Dont like it Here I have been to many planet fitnesses and the customer service . There was great.they make you feel welcome This Planet Fitness needs to work on the customer service there's a young lady there Hispanic female that walks around the gym it looks like she don't like her job the looks she gives you and the way she greets you when you have a question is very unprofessional I believe her name is Ileana! She needs to work on Her customer service makes me not want to Return👎
Jolene Gustason
5 years ago
This place has good prices and the equipment is clean. If you are able to work 100 on your own then this is the place for you. Go for the black membership if u decide to sign. There are tanning booths and massage beds. They have a trainee but I have not seen any one on one or witnessed any classes. They will help make u a plan for a workout but not sure of anything past that. Wish the massage chair and tables were for longer periods of time. :)
H H.
5 years ago
So far it is not a bad gym. The monthly fee is cheaper than a different gym I was going to, the only thing I don't like is that there is a cancellation fee.The people who work there so far are friendly, and it seems like the individuals who use the gym are more courteous to others by actually wiping down their equipment after using them!I have yet to use the showers but the bathroom seems to be cleaner than another gym I've gone to in the area.When it comes to equipment, everything works, and everything is pretty clean. The only bad thing that stands out right now are the incline benches. Because of their design, they are kind of "wobbly" but I think I can deal with that for now!If I could give a 4.5 star review I would!
ndalaga1
5 years ago
Planet fitness at Moreno Valley is a wonderful gym! It is spacious with great vibes! The manager Jackie is talented and wonderful! She was very helpful when I had issues and always helped me with a smile! The people working at the front desk are polite, courteous and professional! The gym is clean and well-maintained. I am glad to work out at this place.
K P
5 years ago
Decided to write a review because I believe that some employees don’t get a lot of recognition for what they do. But I have something to say about a very sweet employee. Norman is very attentive to everyone. He’s always CLEANING! Making the gym look spotless ♥️ I don’t know if there’s recognition of employee of the month...? But this guy deserves it every month! Hands down! We need more NORMANS like Him! So thank you Norman for all that you do! You rock 🤘🏼Awesome gym overall 😊
Mauro Aguilar
5 years ago
Great place. Excellent workout atmosphere. Always super clean. Open 24/7 which is my favorite part.