XSport Fitness

This is a review for all of Xsport as I spent time at various locations. Before Covid-19, I thought this was a solid gym. However with the ongoing situation I decided to cancel my membership and found it annoying you can’t cancel online, you have to write a letter or go in person to do so. I want to get my money back as I was charged for the upcoming month when I had no plans of returning since the majority of what I use the gyms for (pool, sauna) is closed due to covid, but the corporate line is impossible to reach. I have tried calling multiple different days and times to try and get my money back. Either the phone stops ringing and says “user busy” or I am put on hold and never get to speak with a representative. Whenever I decide to get a gym membership in the future I will not consider Xsport, and will also be leery of automatic payments for gym memberships.Edit: I ended up getting my refund, although it did take a couple reminders. Upgrading from 1 star to three.

Had a terrible experience at Xsport fitness Naperville. I had visited the place to use a 7 day free trial that i had received in the mail. The sales rep showed us around and forced us to take the membership on the first day telling that there is a free 30 day money back guarantee.Then they forced us to go with a trainer and we denied that. This changed the behaviour of the sales rep and he started being really rude by telling things like you cannot lose weight without a trainer and you will come back fatter. We decided to cancel the membership after he said this.Now when we go to cancel they ask us to call the members service who never pick the phone. Have been waiting for 1 to 2 hours each time i call without any luck. The one time i get through them after 2 hours, they inform that i should be going there atleast 4 times and take the session with trainer. This was never informed to us by the sales rep when he mentioned that there is free 30 day cancellation.All in all, very bad experience with the sales rep and customer service team and we still have not got our money back. I advise everyone to stay away from this place.

I signed up childcare in this location and told them I just wanted one month only, and they said OK. They charged me $15 and asked me to sign on their screen. Several months later I found out they were charging my credit card every month not just one month. So I went to Xsport and asked for refund. They told me I could call their office to cancel it and get the refund.I went back home and called their office (because it took so long to call the number). The customer rep refused to refund the money because they said I signed contract with them, and they had my signature. The rep said I must go to the Xsport location to cancel it. So basically, the store pushed me to call their office and their office pushed me to go to the store. The customer service became extremely bad when I mentioned I want to cancel the service and get refund. They were like just get out and we can’t do it and was very impatient.I realized the signature I signed before might be a contract to pay them $15 per month? They never told me when I sign it and I though that was just the signature to charge $15 on my credit card. I think this is really fraud to ask me to sign it and told me it’s just for one month and later on it turned out they charged me every month and refuse the refund. It’s not lots of money and we really don’t care about it. But this really make me uncomfortable and feel being tricked. I’m going to file complaint to state consumer protection agency as well because this is really makes me frustrated.

I came in wearing my mask the whole time. Many members and employees were neglecting that. Please wear masks everyone..I want to keep the gyms open >.<Many of the machines and weight equipment can't be used because of social distancing. The cardio equipment should've been put away and the weights could've been spaced out.Yes, I don't go anywhere public and that's my choice. I'm not throwing non-mask wearers negative energy, but we really need this place to stay open. Just saying, let's try our best to keep it clean.UPDATE -- 8/12/2020I'm still working out at the Naperville location. My mask is still being worn all the time.I've tried arriving at 5 am, around noon and an hour before closing. The mask usage among members is still the same from my original post. Many will not wear masks.Xsport stated new rules such as wearing masks when you're not exercising. This is not enforced -- there are groups of members crowded together sharing the same equipment.The first time I arrived at 5am, I noticed equipment and weights were not even put away. When I approached a paper towel dispenser by the railing, it was empty. Honestly, it's hard to believe this location is even clean/sanitized overnight.It's still a pandemic everyone. Let's protect each other. None of us want this place to close again.-Fellowgymratfamilymember

I recently signed up for a membership at this location. I felt like I was being taken advantage of while signing up since I had never joined a gym before. I ended up getting charged a large amount of 160 dollars and I have no idea what it’s for. I need to cancel my membership after realizing I cannot afford this but the process to cancel is ridiculous. Sending a letter to a place as a request to cancel?? They make it hard on purpose and it’s shady. Don’t even waste your time signing up here because if you ever want to cancel, they will make sure you don’t.

UPDATE 9/28/20I have not heard anything yet, and today again my account was charged with $9.95.UPDATE - SAME DAYUPDATE-- owner replied asking me to contact him via email, which i just sent. so waiting for a reply. lets see how it goesINITIAL REVIEW--Good luck cancelling your membership with them. They are equipped with decent machines and professional staff, but when it comes down to canceling their membership, they chose to deal with it as if they are in stone age era. I cancelled my membership years ago, but i am still getting charged. Upon calling their customer service, they can not find my account but sure enough they will charge me every month. they want people to visit their location between 9-5, weekdays only to talk to one of their managers cos they chose not to communicate over the emails or phone. so now i have to take time off from work just to deal with this issue.

My friend and I went to redeem our free 7 day guest pass but we were charged $40 to use the gym. Mind you I still had to pay the $5 for daycare for my 1.5 year old daughter. The sales manager was rude and seemed very rushed in finishing up so that I can sign a membership plan. I appreciate Adam and his customer service. He offered a free 2 week plan but I'd appreciate the refund instead. I would love to have a membership in the future, until then I'll obviously go to a cheaper gym

I have been using this gym for almost 6 years now and my husband over 10 years. I used to love it. It used to be so nice and clean and accessible. I am an early morning exerciser and the gym is absolutely filthy compared to what it used to be, especially early morning when we arrive. I go home to shower but my husband has to shower here and he reports black slugs in the showers many days. They used to have wonderful people cleaning at this time, now clearly it has not been cleaned since at best the evening before. I am not a big complainer... I mean I’m at a gym I’m here to workout and leave... but I’m super disappointed in the facility the past year or so. When our membership is up in about a year we will be gym shopping for sure.

The staff folks aren’t bad, really nice folks. But they got rid of towels because they want to be “environmentally friendly”. Meanwhile each person has to bring their own towels and wash them at home and bring it with them? When you can industrially wash hundreds of towels more efficiently?Most of the machines are aging out and really starting to break down. Cheaper than the la fitness down the street. But you get what you paid for.Still not a bad gym. Check it out get the guest pass.

Bathroom smells like urine and weed -- that's all it took for me to cancel my membership. Don't feel like taking showers at this gym either especially with the way it smells. They recently removed towel service too! Don't want to speak on all staff members, but there are some staff that don't really seem to care about you and just about closing the deal.Would not recommend! Better to join a gym that's clean and doesn't overcharge.