XSport Fitness

Showers could be cleaner. Otherwise love the place. Update: canceled my membership due to break-ins in the locker room. They didn't seem to care that items were stolen from their guests and members.

The staff and manager is very rude, I wanted to buy the membership for one year and they even didn't allow me to take one day trial .The senior management have to see this issue if they care about their business.Contact me for more details because with the behavior of their staff I am definitely not going there and plus taking all my friends out and I will make sure to tell everyone in my circle for not going their at all and btw i have 1 million followers on Instagram.Bad service and surprised that people still buy their memberships.

First off this place looks decent but then when you start going there you notice all the little things that are out of place, like the showers don’t seemed to be cleaned regularly, the men’s locker room is always filthy and when I wanna get a shake some people have just refused to make one cause they didn’t want to and they “run out of ice” all the time. Also the one manager, I forget her name but it started with and L, she’s just rude, like for real idk how she got that position. Overall they have nice equipment but it’s rarely cleaned and weights are never where they are supposed to be, I’m gonna try planet fitness cause they are also open 24/7 and they charge 22$ for their premium membership, which includes a massage chair and 1/2 off drinks, and it’s right up the street from XSport

okay gym with decent equipment. The amenities are nice. However, if you attempt to leave this facility, like I did on active orders for the military, they require paperwork and requesting to end the membership. Which I think is fraudulent. Who else has had this experience?

The fitness classes are a lot of fun and the staff are, for the most part, nice. They also have a really nice hot tub and lap pool. My only complaint is the nasty locker rooms. There's a lot of people coming in an out, but the staff doesn't seem to be doing enough to keep it clean. Towels all over the place, no toilet paper/paper towels, smelly steam room, dirty showers, and they rarely have soap. I even got a nasty rash the first week of joining (I've never had a rash before either, so this is definitely something I'm not used to having). It's still on my leg, three weeks later.

The operation of this gym is terrible. I cancelled the membership four months ago by signing the paperwork at the gym with one of their staffs. I didn’t pay attention to my credit card afterwards. Four month later, I accidentally spotted a membership charge from them on my card and I scrolled down to the payment history and realized they kept charging me to date. I called and was told my membership is still active and I had to go back again to cancelthe membership. I called corporate and was told I could only get 2 months refund even though I haven’t gone there once for more than 4 months. The paper was everywhere at their front desk, the bathroom is often dirty. I will not recommend this xsport at all. Luckily, there is a brand new gym coming up in our area!

I like this gym but they could do better. The dumbbells are gross. They always have black buildup from people's sweat. The machines address often dirty. Most members don't wipe things down and the staff rarely makes eye contact or makes you feel welcome. If I hadn't paid for a year I would be somewhere else. They have a great location and could kill it with customer service but drop the ball more often than not.

Too many thing that needs to be improved in this location. Every time I go here, one or two machines are broken. Also, the bathroom is filthy. Nobody cleans the steam room and sauna. Most of the time there are no shower gels in the bathroom. Although I have complaints about this location I want to say something positive. I went to the front desk and told Brendan that they have no soap in the locker room. He immediately acted upon my request. Brendan is the only staff that smiles every time I go there. He is very friendly, and always ready to help. Brendan is such an amazing employee.

The customer service has gotten better over time . A cleaning service is needed at all times. I’ve been disgusted a lot of times to find the bathroom, showers and steam room filthy. Hair in the drains and balled up papers towels everywhere. This is a busy gym. The equipment needs a good wipe down to insure there is no residue. I wipe down all the equipment after I use it but there are people that don’t. They leave water bottle and paper towels every where. I really love the classes and the variety of equipment. In the cleaning aspect of the gym. It needs to get better. There are times I go in the evening during the week. Where I notice the cleaning person is sitting texting on her phone my entire visit. I don’t have a problem with anyone being on their phone but try to multitask and get the cleaning done.

Staff always seems to be too occupied in their own conversations to even muster a greeting. If they are texting or talking to one another about none work related things they will have you stand and wait before they badge you in. It’s got all you need to work out but the locker rooms are not kept up with. Usually dirty and the blow dryers are always out of order. Could use some major improvements. Starting with the staff’s attitude.