XSport Fitness

VERY UPSET 😠! I’ve comes multiple times to this location and sometimes I bring a guest with me and we never get asked for an I.D. Today I came in with a guest and they wouldn’t allow us to go in because we didn’t have an I.D. I understand it’s a policy but this “policy” should ALWAYS be applied. Not when ever you guys want too. Having better customer service wouldn’t hurt either.

I bought a Sports massage packet of 10 massages back in 2019 at X Sport in South Naperville for $850 ( usually sells for $1000).I used 8 and before using the remaining 2, Xsport called me and asked me to buy another massage package ..no expiration, no back out dates, buy 10 get 1 free, which I very promptly did ( another $850).2020 Covid hit and X Sport shut down their massage services infinitely.Then began an endless string of weekly customer service calls, where I would be put on hold for hours only to be told after 4 successful calls , where I talked to a human, that I need to write a HANDWRITTEN LETTER to a PO Box # in Aurora, IL, detailing what I paid, what I used and then X Sport would determine what was due to me and would call me to let me know what dollar amount the check would be drawn in.I sent the handwritten letter by registered mail on Feb 18, 2021.NO response from them. I patiently waited March, Apr, May 2021 and finally called the customer service # again on June 8th.An employee by the name of Kyle told me (after a 30 min waiting time) that they never received the letter ( false..because I sent it by registered mail and knew exactly the date they received it). He said they will honor it anyway and send me a check for $400.22 . He verified my mailing address ( twice) and said I should receive the check in 30 days. 30 days? OK I will wait another 30 days since I waited 18 months already.Nothing in the mailbox !I called YET AGAIN on July 13, 2021. ON hold for 35 minutes, after which an employee by the name of Susan put me on hold to verify what was going on with their Accounting department) and told me the check was returned to them because of a typo in the zipcode ( really?) and that they mailed the check to me again YESTERDAY ( I am guessing they knew ahead of time that I was going to call on July 13th.I told Susan this was my 7th call ( averaging 35 minutes waiting time to speak to someone ), which is over 4 hours of waiting time. She kindly offered to call me back in a couple days to check if I did get the check ( I don't have much hope) but all of you out there who made it this far reading the review.....BEWARE....DO NOT FALL VICTIM to any OFFERS from X SPORT..massages or anything else for that matter.Sincerely,One angry customer

I've had a membership with xsport since I was 16, now 21. Its the best xsport I've been to. When the gyms reopened, the employees actually implemented the COVID regulations. The employees also don't hit on you, so I felt pretty comfortable going. My only complaint is that a lot of the physical trainers, with clients, will leave equipment without cleaning it.

They failed to respond about the insane heat inside the basketball court. Been a member for some time and the company neglects to provide relief or compensation for the humidity inside the court all the time. It's the summer time and there's no type of breeze or cool air circulating. It bothers me when you ask for ventilation and they look at you and say " call corporate". As a leader( Manager) of your branch you suppose act accordingly when it comes to public health.I think because most of the members are black that play basketball then they assume we won't care.I can never sit back and not do anything.

This is a great gym for the money that I pay for it. I was going to another gym and that gym just got too expensive. I came here and this gym is a better quality gym. I just hate that there are all these restrictions now because of Covid. I know that it’s not really XSport’s fault, but I wish they could open the lockers, showers, hot tub and the sauna. My friend took me to her gym last week and all of these things are opened at her gym! There are restrictions about how many people can be in the hot tub or sauna at a time, but at least people can still use these things. I was also surprised that at her gym the staff wasn’t as strict about the mask wearing. XSport is still an awesome gym, but I wish they were more like the gym I went to with my friend last week.

I purchased 40 training sessions 3 years ago, but the trainer they assigned to me kept no-showing. They quickly assigned me a new trainer who was great, but after 20 sessions I was told that I was out. It turned out the previous trainer had marked all his no-shows as me not showing up, so they charged me. When I brought this to their attention they said they would have to call corporate to get it refunded. It has been 2 years, I have spoken to at least 8 people, 5 of which were "high level managers" but they still have no record of me ever having issued a complaint, and corporate has never been informed about it and says that "I need to settle this with the local franshise." It has been 2 years and I doubt they will ever give me my money back, but everyone should avoid them

Been going here for 6 years. ever since I turned 18. I've been personal trained 3 or 4 times. Out of all my trainers I only had one that I was in sync with. He was amazing. Unfortunately he no longer works there but he did an amazing job. I have a couple back syndrome and he really knew how to help me tone up without hurting my back. Other than xsports trying to get money from ya(which is normal for gyms) it's a really good gym. I'm happy!. Plan to stay here as long as I possibly can. The gyms are clean and the staff is always nice! I've reccomended a few people that also love it

Was a long time member but quit a year or so. Always had nice equipment for the price of the membership. But never really cared for the staff. Not too friendly. At the time I quit, they only had one working water fountain and that fountain didn't have the best water pressure. Complained about it for weeks including the fact that most other gyms were adding those nice filtered water machines.

Nice gym, nice staff- but if you ever want to cancel your membership, prepare to be charged on your credit card repeatedly after canceling, in addition to charges for odd amounts and horrible customer service on the 800 number. I cancelled in July and still have not been able to resolve my billing issues. So if you are committing to a long term membership, i recommend, but if you only want a shorter membership i do not recommend this gym due to the horrible billing system.Update: I have emailed the below email several times since this post was written two weeks ago and no response (no 72 hour turn time)… it is a shame this gym treats its customers with no respect, charges them unfairly then ignores them.

Employees are rude. Threatening me to throw me from second floor. Refuse to name himself. Care about customer without mask in same time doesn’t keep social distance and proper face cover. Told me to leave facility because in middle of training I were without mask but I were still more than 6 feet from other customers. Promise me to cancel my membership, “like I were ever come back after treating me”. Never seen anything like that, I wish there is minus rating were existing.