XSport Fitness in Naperville offers a comprehensive fitness experience, 24/7. The facility includes an extensive array of workout equipment, varying from standard machines to specialty items. Staff members, particularly those recently joining, have improved cleanliness and customer interactions drastically. Personal training services receive mixed reviews, with some trainers highly recommended by members. Despite some challenges with managing high customer volume and maintaining facility cleanliness, the gym continues to offer affordable memberships and diverse amenities.
Pros:
- Open 24 hours, offering flexible workout times.
- Large selection of equipment and machines.
- Affordable membership options.
- Some staff members, like Luke, are dedicated to maintaining cleanliness.
- Friendly and helpful staff overall.
- Offers varied amenities, including a lap pool and sauna.
- Positive experiences with several personal trainers.
- Not overly crowded except during peak January times.
- Facility upgrades evident, particularly in cardio equipment.
- Community-focused atmosphere with family-friendly services.
Cons:
- Inconsistent cleanliness across the facility, particularly in saunas, steam rooms, and pool areas.
- Some equipment often broken or in disrepair.
- Cancellation and billing processes are complicated and customer service is often lacking.
Location / Contact
- Address: 2780 Fitness Dr, Naperville, IL 60564, United States
- Phone:+1 630-548-9400
- Website:xsportfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.2-star.
This business has 120 reviews.
The address is: 2780 Fitness Dr, Naperville, IL 60564, United States .
The contact number is +1 630-548-9400
This service is listed under Fitness Center .
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Alicia Finney
11 months ago
My experience with xsport naperville was good i trained with Eric and he was very professional and motivating.
Aya Aljallad
11 months ago
I don’t understand how we’re supposed to workout and it’s very hot in there! It’s not even summer yet and it’s so hot. There’s barley an oxygen in there. Even when it’s not packed
Shiv Jariwala
11 months ago
Nic's a great trainner. The training is a life changer. If you come in with a strong mindset and plenty of questions.
Miley Cash
11 months ago
Jadae was super helpful best personal trainer experience I’ve had ever would definitely recommend this gym and the staff are really helpful 5 stars for me
Cole Butler (The Colebert)
11 months ago
Overall not an awful gym, 2 stars due to the corporation. If you are a student that goes to school away from home don’t get a membership here. They will say that they can put a student freeze on the account but won’t tell you they need your class schedule to prevent charges. Also will not help you at all after the fact, and will require you to pay to cancel your account
gregory kaminski
11 months ago
I’m giving 5 stars only because of the price and the trainers they have. Just finished shoulders mobility and stretching sessions with Samantha. I would recommend her as a trainer.
N 800
11 months ago
I have Valentine Nicolas as my trainer, the program and staff execute their positions very well. Don't listen to some lower reviews here because it's not the reality of the gym. I'd recommend applying for a membership here if you're serious about weight loss.
Geeth Gutta
11 months ago
Highly reccomend Sam for personal training. Been a member since Oct 2021, saw results immediately. When I hit a plateau I hired personal trainers, Sam pushes the most, also listens and delivers and to help me reach my goals.
Brandon Kigyos
11 months ago
Good gym and there are many great staff members. It takes a lot for me to write a review, but I figured I should make a complaint to help make future operations better. The manager at this location is always flustered and gives attitude to customers when they enter the doors. I understand that there is many people that may sneak clients into the gym. But each encounter I have had with this manager during ringouts for a protein product or pre workout I always feel like I am a problem. I brought a friend in to the gym as I pay for the premium package to allow my friend a free pass, and the manager got upset that we walked in without checking him in and yelled at us saying we need to check in. Even after I stood in line to properly check my friend in he stared me down as if he was going to kick me out of the gym. As…someone who works as a Nurse and care for dying patients on the daily in the icu and a previous trainer at a gym location in oswego, this managers actions are truly ridiculous. Many trainers at this location will agree that he is always heated and angry. Unacceptable behavior from a manager.
Sudheer k
11 months ago
This is not fitness centre. The worse Gym in this world. Staff behaviour was very rude with customers. I am an Indian and joined at XSport but there is one employee who showed racism to me. I am writing this review to that guy XSport fitness team first learn the business principles and start the operations. You will get more reviews from us. There is no Zero star or else I would choose zero only. Just🙏