XSport Fitness in Naperville offers a comprehensive fitness experience, 24/7. The facility includes an extensive array of workout equipment, varying from standard machines to specialty items. Staff members, particularly those recently joining, have improved cleanliness and customer interactions drastically. Personal training services receive mixed reviews, with some trainers highly recommended by members. Despite some challenges with managing high customer volume and maintaining facility cleanliness, the gym continues to offer affordable memberships and diverse amenities.
Pros:
- Open 24 hours, offering flexible workout times.
- Large selection of equipment and machines.
- Affordable membership options.
- Some staff members, like Luke, are dedicated to maintaining cleanliness.
- Friendly and helpful staff overall.
- Offers varied amenities, including a lap pool and sauna.
- Positive experiences with several personal trainers.
- Not overly crowded except during peak January times.
- Facility upgrades evident, particularly in cardio equipment.
- Community-focused atmosphere with family-friendly services.
Cons:
- Inconsistent cleanliness across the facility, particularly in saunas, steam rooms, and pool areas.
- Some equipment often broken or in disrepair.
- Cancellation and billing processes are complicated and customer service is often lacking.
Location / Contact
- Address: 2780 Fitness Dr, Naperville, IL 60564, United States
- Phone:+1 630-548-9400
- Website:xsportfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.2-star.
This business has 120 reviews.
The address is: 2780 Fitness Dr, Naperville, IL 60564, United States .
The contact number is +1 630-548-9400
This service is listed under Fitness Center .
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Tariq Hussain
1 year ago
Not clean and steam not fixed over a monthMy second review for xsport:Came back this month and again steam doesn’t work over past 3 weeks.This xsport facility always takes ages for repairs.Been to other xsport locations and they were good.It’s just this one whoever’s Incharge repair the steam room asap and I’m seriously looking to change my fitness center after a couple of months if this is the case
Leva
1 year ago
No hairdryers, no locks for lockers, broken equipment, no trash cans, and the facility is horribly dirty. I think public health should visit.
Paul
1 year ago
Just sign up for Xsport. I wasn’t planning on working with a trainer but I decided to do a couple sessions with Marquita. She is very motivating and helpful Since I’m not able to lift like I did in the past due to a surgery . I actually enjoy the workout she comes up with in look forward to our session. It’s only been a couple weeks but I can see and feel the improvements.
Argentina Sacara
1 year ago
Kids club is not clean, limited hours.The employers are nice only when you tell them that you are interested to sign up, otherwise not rude but careless.Not happy that you have to pay $10 to close your account with them. I mean, not only that you have to take your time and come in person to cancel your membership, but they charge you for what? to process? to process what? clicking a button to stop the membership? that's just ridiculous.For a mom with a baby for not having the option to call and cancell is very inconvenient.And of course when you sign up, they don't tell you that you will be charged $10, they only tell you that you can cancell any time, and the process is just so easy.
Kalli Kay Silva
1 year ago
I am really impressed with the price of membership and amenities at this club. Jasmine, who works in the kids club, was so sweet with our kiddo and very engaged with all the tots, I felt like our son had a good time there. When I come in, I always see staff cleaning, dusting, taking out trash and wiping down equipment. I’ve gotten many happy greetings when I come in. Plus, the small “shop” area is always stocked with drinks, snacks, gear and very tidy.
Nelya Vasylyk
1 year ago
Worst gym you can ever find. Please stay away. This gym has to be closed due to sanitary issues. I cannot explain my frustration. Please do not buy membership here or see the pictures. Taken at 6AM on Thursday, April 6, 2023.
ZoomZoom88 “Zoom 88”
1 year ago
Members since 1999 when it was powerhouse gym. This facility needs drastic upgrades. Not repairing the tvs on the treadmills and stairmasters.... only facility out of 5 I been to that is not taking care of the overall equipment.
Alicia Johnson
1 year ago
Love the community atmosphere and dedication of my trainer Vincent. I came in looking for a partner to push me toward my work out goal and found just that. Special thanks to Luke as well for supporting this journey.
Duguan Hou
1 year ago
Great facilities with variety of equipments. Vincent L. is a five star trainer. I have been doing about 30 training sessions with Vinny and would recommend him to all my friends
Dvd
1 year ago
Wanted to try the Naperville club for a month. The employee was trying to get me to sign for 2 years. I just wanted to try it for 1 month. They charged me $49. Two weeks later, I was charged $54 for an annual fee. I complained about this charge for a 1 month membership. No luck. I decided to cancel and was charged $10. Very disappointing. Felt like I was scammed. Not a feel good helpful place for a nicer health club. It was more of a cash grab. Will not recommend to any friends.