The Edge Fitness Clubs

Had one of the worst experiences here with the staff. Rude and untrained employees. Was told a week pass was one price and the next day a different worker gave me a different price. Also wanted to cancel my membership and the woman at the front desk just laughed…

A really awful gym. I stopped going here in beginning of 2021 and I'm still trying to cancel my membership. I left because staff were not enforcing the mask mandate at the time and they do nothing to ensure the gym is not overcrowded. Not even for covid reasons but just for the actual use of the machines. They sign up so many people, especially college kids from CCSU who think this is a social gathering place. I couldn't use any equipment without waiting forever or having to ask kids to put down their phones and move because they were just sitting on a machine texting and not even using it. At the beginning of the pandemic I tried to cancel my membership because I did not feel comfortable going back here knowing how packed they keep it and I was told I needed to get a DOCTOR'S NOTE stating that I was incapable of exercising anymore. A truly horrible company from top to bottom that will literally put their customers at risk just to make more money and will harrass you if you ever try to leave. DO NOT GO HERE!!!!

I saw a deal online for new members for this location, that stated the edge kids was included in the edge total membership. I called the location to verify this wasn’t a mistake and there was no hidden fees . The worker went online and saw the ad himself and agreed they would make it happen . So I signed up online right after that conversation. Two days later I go to this location and they don’t want to honor their ad, even though I already signed up for the membership . They claim it was a marketing mistake and it can’t be honored . I have a screenshot proving this deal was offered online . If this was a marketing mistake , shouldn’t they still be held accountable for what was advertised? Not only was this false advertisement but now I’m told that worker didn’t have the authority to tell me they would make it happen . So I was also lied to .I wouldn’t recommend this gym or location to anyone . Awful customer service and business practice .Updated information:Since this incident, I emailed corporate and they were willing to honor the ad for me . Thank you to corporate and Jaiden at this location . The only helpful ones that worked to save me as a member .

My trainer is Brett and after working out with him for 2 months now and I must say I been in a wheelchair for 29 years and it's the first time I have high hopes to be able to able to walk for the very first time. One of the best trainers at this edge fitness 10/10 definitely recommend him.

This locations has an amazing atmosphere and some incredible staff to go along with it. An employee named Rebecca helped me out and was extremely informative and was a great to work with. Its because of employees like her that make this place an awesome workout location and a must for any fitness related help.

Gym is nice, staff is friendly. Had to cancel my membership because honestly I just don’t go and financial reasons. Somehow When I signed up I was trapped into a binding 12 month agreement, and you’re options are to move, get sick or be military in order to cancel your membership. This is why I don’t trust gyms, you’re policies are taking advantage of people and their finances. Will not recommend to friends or family. It’s about business and money, not fitness and health.

This gym is fantastic! Aside from being clean and little to no wait times, the staff is the hidden gem❤️ My personal trainer, Gabriel is SO awesome! Jadan, Sam, and Ashley all know my name. Always positive and upbeat. If anything is bothering them you would never know it.❤️❤️❤️the Edge❤️❤️❤️

I was a long time patron of the judgement free place, but I felt like I needed a change. Hubby started attending classes first and so I followed suit! I definitely know I made the right decision! My favorite class instructors, Eve and David are truly awesome! I’m so glad I made the switch! After almost three years of not exercising, I can feel my body changing!

Clean equipment, friendly staff, and an awesome environment to work out in. There are tons of low star reviews because of their membership policy, but when you sign on you know you’re committing to a 12 month membership. It even gives you the layout of final yearly cost. Highly recommend this gym over other local ones. Incredibly happy.

I love every aspect of The Edge West Hartford. From the minute I walk in and I’m greeted by the staff to when I walk out and they wish me a good night. It’s a clean, safe environment where I never feel judged. The classes are phenomenal- especially the Edge Strong classes! The trainers are knowledgeable and look out for more than just your physical well-being. Most of all I love the community feeling and motivation that the classes provide 💕