Crunch Fitness - Port Chester

Came in with a free pass to try out the gym and they didn’t bother to even BRIEFLY show me around, they just said you’ll all set go ahead and left me on my own. How do they expect to have anyone join? It wasn’t a good feeling but putting that aside, it’s an okay gym. Only thing they have over planet fitness is the free weights.. I wish they had an empty free for all area to stretch and workout with mats provided like planet fitness. Also, the sanitation stations are not so easily seen especially to a newcomer. Needs work.

It’s actually a nice gym for the amazingly low price. Large space and great selection of machines. Maybe a little dirty and they are not 100% in terms of fixing broken things, but you get what you pay for. But when I tried to cancel my membership, though, they convinced me to put my membership on hold, then continued to charge my card through the hold period. I sent them three emails, one paper letter and a phone call, and have gotten no real response. I’ll get my money back one way or the other, but just annoying to deal with.

Clean, socially responsibly distancing. Reasonably priced. Just enough weights and benches to make gains.

Great Parking and Clean Club,  just wondering why the new hydro-bed has a wacky default setting.  I love the machine but why does it have to start out frustrating? I was told I was the only one this happens to! LOL

Friendly knowledgeable staff is always happy to help you! Clean facilities, good variety of machines, & lots of classes available. Personal training team is great and not too expensive as well. Overall good value.

Not much to complain about when you're paying $10 a month for a gym membership. Lots of stuff to do here and when its not super busy its great. Had a billing issue and Jonathan helped me out.

Gym is average. Feels claustrophobic, dirty, machines always broken and takes ages to be repaired. Manager Alex and fitness manager Tracy do not seem to understand to keep members happy. Neither offer new gym glasses and try to keep the most popular instructor (Carter) from implementing new ideas. I wouldn’t be at Crunch if it wasn’t for Carter’s classes. If you have issues, forget Crunch or corporate (Fitness Holdings) to assist. Lauren, corporate fitness director, assumes she is beyond reproach and believes she has final say. The only thing she has is attitude with a side of ineptitude. Too bad the previous manager was relocated to Pennsylvania...he was amazing. Corporate, if you read reviews, take heed what members are writing.

This crunch has the type of customer service every business should have. I have a membership in another location and do not have the upgraded membership that allows me to use any location. I recently moved and wanted to switch my membership to port Chester. Although they were unable to switch my membership on their end they explained to me that I needed to contact my old crunch and have them transfer me. Be that as it may they still let me work out for the day and even let me borrow a spare lock for their locker room. Staff was friendly as could be and extremely helpful. This experience will be a factor if I ever move again and have to make a choice between a crunch and any other gym.

What can I say about Crunch fitness. I've been a member of this gym for over four years now. The membership fee is $10/month and you get what you pay for. The gym is mediocre.Pros: Parking: Lots of it and free. At other gyms I went to I had to pay for parking and when you're going 5 days a week, it adds up.Staff: friendly and cool. I've done several of the classes and they were all great, with motivated staff. I feel that the staff is good, in spite of poor management.Classes: The classes are free with membership. They seem real good.Price$Hours: Good & convenientLocation is goodCardio: lots of treadmills, elliptical, stair climbersCons:Equipment maintenance: no planned maintenance on equipment. This place is an insurance claim waiting to happen. The equipment not maintained, especially anything with cables. The machines that contain cables come with instructions on how often the cables must be maintained, how to inspect the cables, etc. There is no way that is being done at Crunch Port Chester. That is a direct reflection on management at this gym. Hope their liability insurance is up to date.Equipment: Nothing ever gets fixed here. If it's broken, it stays broken for AGES. Whether it's a piece of gym equipment, a locker in the locker room, the water fountain, etc. It takes so, so long to fix it.Access to the gym: Over half the floor space above and below restricted to personal training. It's a cash grab for the personal training program. I used to be able to go to a field turf area to stretch out before a workout, but no longer, how my access is blocked. Doesn't Crunch know the importance of proper stretching both before and after a workout? Seemingly not.Cleanliness: Dirty. Chalk everywhere, plastic bottles, just general dirtiness.Overall I give this gym a 3/5 stars. You can't ask for much at their price point. If you are looking for a place to run on the treadmill or hit the stair climber for an hour every day to lose 20 pounds, this is the place for you. If you are a serious body builder, perhaps look elsewhere.

Great staff, good gym overall. Could use a bit more upkeep on equipment but you can’t argue with such a good deal.